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News : Noble Cloud Solution is Chosen by Gulf Coast Collection Bureau
Atlanta, GA, USA, Feb 17, 2015 -- Noble Systems Corporation, a global provider in unified contact center technology, announces that Gulf Coast Collection Bureau, an accounts receivable management company for healthcare providers in the southeastern US, has chosen the Noble Enterprise Cloud solution to assist its clients in resolving patient accounts.
"Reaching resolutions to accounts in the healthcare industry requires a tactful approach as advisor to both the patient and the healthcare provider, while protecting the patient’s information," said Jack Brown, President at Gulf Coast Collection Bureau. "Noble’s cloud platform helps us achieve this balance. It provides the secure, enterprise-level offering we require, with intuitive user interfaces in a cost-effective cloud environment."
"In addition to unified contact management, we selected a platform that includes intelligent routing, call recording, and speech analytics to improve quality and provide a better patient experience," added Mark Giddings, Operations Manager at Gulf Coast Collection Bureau.
Noble’s patented TCPA compliance technologies will allow the agency to manage adherence with mobile calling regulations. The cloud-based infrastructure delivers an enterprise-strength solution, enabling Gulf Coast to enhance its contact operations as it supports numerous hospitals and physician groups with accounts receivable management services.
Posted by Veronica Silva Cusi, news correspondent
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About Noble Systems:
Noble Systems Corporation is a global provider of contact center, workforce engagement, and analytics technologies, offering premise, cloud, and hybrid platforms. Noble Systems has been providing innovative solutions since 1989. Noble is the technology vendor of choice for tens of thousands of agents at 4,000+ client sites worldwide.
Published: Friday, February 20, 2015