Noble Systems Corporation, a global provider in omnichannel contact center technology solutions, announces the newest addition to its business intelligence toolset with Noble Conversations Analytics Insight 2.0. Speech Analytics helps companies improve service and performance to result in more targeted customer experience.
Noble’s analytics tools mine data from customer interactions to see trends, identify best practices, manage compliance, and gain deeper insight into contact center, customer, and agent activities. Noble Conversations Analytics Insight provides even deeper vision into customer contacts. The new "Comparative Cloud" uses Noble’s speech analytics framework and world-class text transcription engine to compare how less-successful agents are communicating in comparison to the most-successful agents.
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About Noble Systems:
Noble Systems Corporation is a global provider of contact center, workforce engagement, and analytics technologies, offering premise, cloud, and hybrid platforms. Noble Systems has been providing innovative solutions for more than 30 years.
Published: Thursday, June 25, 2020
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