Noble Systems Corporation, a global provider in omnichannel contact center technology solutions, announces the newest addition to its business intelligence toolset with Noble Conversations Analytics Insight 2.0. Speech Analytics helps companies improve service and performance to result in more targeted customer experience.
Noble’s analytics tools mine data from customer interactions to see trends, identify best practices, manage compliance, and gain deeper insight into contact center, customer, and agent activities. Noble Conversations Analytics Insight provides even deeper vision into customer contacts. The new "Comparative Cloud" uses Noble’s speech analytics framework and world-class text transcription engine to compare how less-successful agents are communicating in comparison to the most-successful agents.
"Our speech analytics tools offer deep business intelligence on trends and patterns in customer behavior," said Chris Hodges, SVP sales and marketing. "The ability to monitor conversations, both in real-time and post-call, is becoming increasingly important, particularly as more agents are working remotely. Providing proactive feedback and coaching can help keep agents connected and engaged, while maintaining the quality of customer service. The Comparative Cloud functionality in Noble Conversations Analytics Insight makes it easier than ever to find the right phrases to use on customer interactions to get the best possible outcome – as well as those that should be avoided."
About Noble Systems:
Noble Systems Corporation is a global provider of contact center, workforce engagement, and analytics technologies, offering premise, cloud, and hybrid platforms. Noble Systems has been providing innovative solutions for more than 30 years.
Published: Thursday, June 25, 2020
ASC Recording Insights and neo
ASC Recording Insights guarantees legally compliant recording and analysis of all communication channels in Microsoft Teams - including audio calls (internal and external calls), chat conversations and video meetings.
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