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News : Noble Announces Noble Conversations Analytics Insight 2.0

#contactcenterworld, @noblesystems

Noble Systems Corporation, a global provider in omnichannel contact center technology solutions, announces the newest addition to its business intelligence toolset with Noble Conversations Analytics Insight 2.0. Speech Analytics helps companies improve service and performance to result in more targeted customer experience.

Noble’s analytics tools mine data from customer interactions to see trends, identify best practices, manage compliance, and gain deeper insight into contact center, customer, and agent activities. Noble Conversations Analytics Insight provides even deeper vision into customer contacts. The new "Comparative Cloud" uses Noble’s speech analytics framework and world-class text transcription engine to compare how less-successful agents are communicating in comparison to the most-successful agents.

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INVITATION

We invite you and your colleagues to join us online as we take the highest rated industry conference online - join us and the elite in the industry at the NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!

>>>>> FIND OUT MORE: HERE


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"Our speech analytics tools offer deep business intelligence on trends and patterns in customer behavior," said Chris Hodges, SVP sales and marketing. "The ability to monitor conversations, both in real-time and post-call, is becoming increasingly important, particularly as more agents are working remotely. Providing proactive feedback and coaching can help keep agents connected and engaged, while maintaining the quality of customer service. The Comparative Cloud functionality in Noble Conversations Analytics Insight makes it easier than ever to find the right phrases to use on customer interactions to get the best possible outcome – as well as those that should be avoided."

#contactcenterworld, @noblesystems


About Noble Systems:
Company LogoNoble Systems Corporation is a global provider of contact center, workforce engagement, and analytics technologies, offering premise, cloud, and hybrid platforms. Noble Systems has been providing innovative solutions for more than 30 years.
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Today's Tip of the Day - Complaint Management

Read today's tip or listen to it on podcast.

Published: Thursday, June 25, 2020

Printer Friendly Version Printer friendly version

2020 Buyers Guide Help Desk Software

 
1.) 
eGain Corporation

eGain CallTrack™
eGain CallTrack™ is a dynamic call tracking and case management solution that helps companies provide quick, high-quality, and cost-efficient resolution of customer issues across traditional and emerging interaction channels. It is one of the many innovative customer interaction products in eGain Solve™ suite, the unified customer engagement and knowledge management software suite, which helps businesses transform their traditional call centers into omnichannel customer engagement hubs. eGain CallTrack will enable you to track, manage and resolve cases and maintain service level agreements (SLA), across channels.

2.) 
Knowmax

Knowmax
Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
The platform is an industry-agnostic enterprise-grade knowledge platform with components helping in easy findability of actionable information at the right time across the desired touchpoint.
PH: +91 9702626568

3.) 
OneDesk

OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.
PH: (514) 731-6878
 

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