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News : Noble Harmony Named a 2016 Product of the Year
Atlanta, GA -- August 24, 2016: Noble Systems Corporation, a global provider in unified contact center technology solutions, announced that it has won a 2016 Communications Solutions Product of the Year Award for Noble(R) Harmony.
Noble Harmony added powerful new functionality to its web-based supervisor interface for remote and mobile contact center management with the version 5.1 upgrade, including a re-designed user interface and enhanced tools for agent and group maintenance, manager wallboard, and quality assurance and recording, as well as features designed for the Noble Inbound 100 platform.
"The new features in Harmony version 5.1 allowed us to significantly improve the user functionality for managing inbound programs, and many of them were developed in collaboration with our current inbound-centric users," said Chris Hodges, SVP of Sales and Marketing. "We are especially excited by enhancements to the user interface that make it easier to setup and manage services, and by our new SmartAccept™ and SmartRecover™ tools to shrink speed to answer, reduce dropped calls, and improve customer service."
"Congratulations to Noble Systems for being honored with a Communications Solutions Product of the Year Award," said Rich Tehrani, CEO, TMC. "Noble Harmony is truly an innovative product and is amongst the best solutions brought to market in the past twelve months that facilitates business-transforming voice, data and video communications. I look forward to continued excellence from Noble in 2017 and beyond."
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About Noble Systems:
Noble Systems Corporation is a global provider of contact center, workforce engagement, and analytics technologies, offering premise, cloud, and hybrid platforms. Noble Systems has been providing innovative solutions since 1989. Noble is the technology vendor of choice for tens of thousands of agents at 4,000+ client sites worldwide.
Published: Friday, August 26, 2016