News : Noble Systems Releases Noble Harmony v4 for Mobile Contact Center Management
Atlanta, Georgia, Nov 12, 2014 -- Noble Systems Corporation, a global provider in contact center technology solutions, announces the release of Noble Harmony v.4, adding to the power of its web-based supervisor interface for remote and mobile contact center management. Noble Harmony v.4 features enhanced tools for call recording and playback and real-time speech analytics. Just like previous versions, Harmony v.4 supports multiple browsers and operating systems and is accessible on tablets, smart phones, laptops, and desktops.
Noble Harmony provides remote and mobile access to Noble’s management tools from virtually any web-enabled device, allowing managers to easily stay on top of contact center activities, wherever they may be located. Managers can organize workgroups, configure outbound workflows, monitor agent activities and compliance, define alerts to be triggered on specific conditions, quickly analyze results, audit changes, and more.
Posted by Veronica Silva Cusi, news correspondent
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About Noble Systems:
Noble Systems Corporation is a global leader in the advanced contact center technologies, providing innovative solutions for Unified Communications, Business Process Management and Analytics.
Published: Monday, November 17, 2014