News : Noble IVR Helps MLS Software Optimize Outbound Communications
Atlanta, GA June 22, 2016 -- Noble Systems Corporation, a global provider in unified contact center technology, reports that product distribution software provider MLS Software has upgraded its legacy Noble platform to the Noble(R) Enterprise platform with SIPhony to take advantage of enhanced tools and features, including Noble IVR (interactive voice response), which will support its outbound customer contact operations.
MLS Software will use the Noble Maestro manager interface to configure system settings, run reports, manage group assignments, and view real-time statistics, while ensuring compliance with federal and state calling rules on a call-by-call basis.
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Chris Hodges, Senior Vice-President of Sales and Marketing at Noble Systems, commented "MLS Software’s use of Noble IVR is a fantastic model for hyper-efficient outbound operations. IVR is a versatile technology that can be used for a wide variety of customer contact applications, and we are very happy to see our client using it to keep costs low and efficiencies high while simultaneously making their outbound communications the best they can be."
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About Noble Systems:
Noble Systems Corporation is a global provider of contact center, workforce engagement, and analytics technologies, offering premise, cloud, and hybrid platforms. Noble Systems has been providing innovative solutions since 1989. Noble is the technology vendor of choice for tens of thousands of agents at 4,000+ client sites worldwide.
Published: Wednesday, June 22, 2016
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