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News : Noble Receives Frost & Sullivan’s Market Share Leadership Award for Sixth Consecutive Year

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#contactcenterworld, @noblesystems, @Frost_Sullivan

Once again, Noble Systems’ achievement is marked by the company’s innovation in providing a broad range of agile solutions focused on the changing needs of the contact center market.

Noble Systems Corporation, a global leader in omnichannel contact center technologies, has received the Frost & Sullivan 2018 Market Share Leadership Award for the North American Outbound Dialing Systems market. The award, announced at last night’s Gala event, marks the sixth consecutive year that Noble has been ranked as the market leader. Noble’s key performance drivers, which include depth of innovation, strength of offering, and ownership experience, set the company apart from other vendors.

The Frost & Sullivan North American Outbound Dialing 2018 Market Share Leadership Award is presented to the company that has demonstrated excellence in capturing the highest market share within the industry. Over the past year, Noble has increased its market share by almost 5%, built on the success of its single-code premise and cloud offerings. With a broad portfolio of omnichannel customer experience solutions, tenured management, key strategic initiatives, and a record of industry advocacy, Noble Systems has firmly established its brand strength and leadership position.

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"Noble Systems has maintained its lead in the Outbound Dialing Systems market for the sixth consecutive year, growing its presence in an ever-more challenging environment," said Nancy Jamison, Principal Analyst, Digital Transformation at Frost & Sullivan. "Once again, Noble Systems’ achievement is marked by the company’s innovation in providing a broad range of agile solutions focused on the changing needs of the contact center market. Noble is also committed to delivering a superior ownership experience, which is reflected in having one of the lowest churn rates in the industry."

Chris Hodges, senior VP sales and marketing at Noble Systems, states, "For almost three decades, Noble Systems has been committed to providing superior omnichannel technologies and services to help companies improve the customer experience, and we are excited to be at the front of the growing focus on agent engagement. We are honored to again be recognized by Frost & Sullivan for our best-in-market solutions, and will continue to deliver added value for our clients with the most complete customer communications platform available from a single vendor, and the ability to deploy our systems in premise, cloud, or hybrid models without sacrificing features or performance."

About Noble Systems
Noble Systems Corporation is a global leader in the customer communications industry, providing innovative solutions for Contact Center, Workforce Engagement, and Analytics technologies. Tens of thousands of agents at client installations worldwide use Noble platforms to manage millions of customer contacts each day. Noble offers a unified suite of inbound, outbound, and omnichannel contact processing, strategy planning, resource management, and compliance tools for companies of all sizes. Our premise, cloud, and innovative premise/cloud hybrid platforms include ACD, predictive dialing, blended processing, recording and monitoring, IVR, messaging, interaction analytics, workforce management, and gamification. With a portfolio of 170 patents and growing, Noble leads the way in pioneering solutions for the contact center market. For more information, contact Lee Allum at 1.888.8NOBLE8 or visit http://www.noblesystems.com.

About Frost & Sullivan
Frost & Sullivan, the Growth Partnership Company, enables clients to accelerate growth and achieve best-in-class positions in growth, innovation and leadership. The company's Growth Partnership Service provides the CEO and the CEO's Growth Team with disciplined research and best practice models to drive the generation, evaluation and implementation of powerful growth strategies. Frost & Sullivan leverages more than 50 years of experience in partnering with Global 1000 companies, emerging businesses, and the investment community from 45 offices on six continents. To join our Growth Partnership, please visit http://www.frost.com.

#contactcenterworld, @noblesystems, @Frost_Sullivan


About Noble Systems:
Company LogoNoble Systems Corporation is a global provider of contact center, workforce engagement, and analytics technologies, offering premise, cloud, and hybrid platforms. Noble Systems has been providing innovative solutions for more than 30 years.
Company RSS Feed   Company Facebook   Company Twitter   Company YouTube   Company LinkedIn   Company Profile Page

About Frost & Sullivan:
Company LogoFrost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today's market participants. For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Is your organization prepared for the next profound wave of industry convergence, disruptive technologies, increasing competitive intensity, Mega Trends, breakthrough best practices, changing customer dynamics and emerging economies?
Company RSS Feed   Company Twitter   Company LinkedIn   Company Profile Page

Today's Tip of the Day - Complaint Management

Read today's tip or listen to it on podcast.

Published: Tuesday, December 4, 2018

Printer Friendly Version Printer friendly version

2020 Buyers Guide Telecoms

 
1.) 
Cloud IT Services GmbH

Dialfire
Dialfire offers you a complete call center solution that is simple and intuitive to use and adapts to your needs. It's completely cloud-based, saving you the hassle of setting up a phone system and installing software. In addition to predictive dialing and call blending of inbound calls, you can create personalized campaigns through an intuitive and easy-to-use interface. Features include automated workflows and full control over the agent screen.

You can see the full list of features here:

2.) 
Cloudonix

Cloudonix
Cloudonix provides businesses with software development tools (APIs/SDKs) enabling contextual communications, using existing communications tools and workflows.
Connect your website or mobile APP directly to your call or contact center, keeping the context of who the caller is, why they are calling, and how they got to you as part of the call.

3.) 
Megacall

VOIP services
Stay in contact quickly and easily with your international offices through Megacall.

Megacall will fulfill all your telecommunication requirements and on top of that go the extra mile and surprise you with new possibilities for your business, speed to action your requests and keeping within your budget.

📞 Virtual Switchboard
🔌 SIP trunk
🔢 Virtual number
📠 Call Center Solutions
PH: +34 952 667 511

4.) 
NetSapiens

SNAPsolution
Our SNAPsolution – UC and Collaboration tools – can be quickly deployed so you can realize your ROI just as quick. netsapiens offers a comprehensive suite of unified communications (UC) & Contact Center (CC) feature-sets to service providers. Custom-built to provide our partners with unprecedented levels of flexibility, customization, and ease of use.

netsapiens allows you to control your margins in order to improve your ROI. As a provider of a facilities-based solution, you are able to personally choose your origination, termination, hardware costs, etc. to fit your budget. We also allow you to strategically price your product for a maximum return on your investment by charging on a conc...
(read more)
PH: 7608463385
 

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