News : Noble ShiftTrack WFM Chosen by Australian Pacific Touring
Sydney, Australia 11 February 2016 -- Noble Systems Corporation, a global provider in unified contact centre technology solutions, announces that Australian Pacific Touring (APT), a provider in Australia’s touring and cruising industries, has chosen Noble(R) ShiftTrack Workforce Management (WFM) to support the firm’s client service programs.
"The ability to interface with our existing ACD was a key factor in our selection of the ShiftTrack WFM solution," stated Simon Mooney, General Manager of Customer Service at APT. "We plan to use Noble’s technology to calculate forecasts for inbound call volumes and we anticipate our workforce scheduling will see notable gains in efficiency from the projections."
"Noble’s workforce management technology has proven to be extremely effective at ensuring the correct number of skilled agents are available to respond to customer inquiries regardless of channel or time of day," . "We believe APT, an organisation with a well-established reputation for delivering terrific tours and outstanding client service, will be able to strengthen their service levels even further with our solution," said Ashley Clayton, General Manager for Noble Systems Australia.
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Published: Tuesday, February 16, 2016