News : Noble SmartAccept® Wins 2017 CUSTOMER Contact Center Technology Award
Atlanta, GA – October 17, 2017 -- Noble Systems Corporation, a global provider in omnichannel contact center technology solutions, is the recipient of TMC’s "2017 CUSTOMER Contact Center Technology Award" for Noble SmartAccept(R). The award is presented by CUSTOMER magazine.
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"SmartAccept can eliminate 24 seconds of hold time for the customer, helping businesses cut the average hold time almost in half – significantly reducing ASA and critical service indicators and offering a better customer experience." said Chris Hodges, senior VP sales and marketing. "We are honored by TMC’s acknowledgment of our ongoing commitment to help companies improve customer engagement."
"Congratulations to Noble Systems for being awarded a 2017 CUSTOMER Contact Center Technology Award. Noble SmartAccept has been selected for demonstrating innovation, quality and unique features which have had a positive impact on the customer experience," said Rich Tehrani, CEO, TMC. "We’re pleased to recognize their achievement."
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About Noble Systems:
Noble Systems Corporation is a global provider of contact center, workforce engagement, and analytics technologies, offering premise, cloud, and hybrid platforms. Noble Systems has been providing innovative solutions since 1989. Noble is the technology vendor of choice for tens of thousands of agents at 4,000+ client sites worldwide.
Published: Wednesday, October 18, 2017
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