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News : Noble Systems Announces ‘Innovations Award’ Winners at SNUG APAC 2016
Sydney, Australia, Aug 16, 2016 -- Noble Systems, a global provider in unified contact centre technology solutions, presented its "Innovations Award" to deserving clients at the company’s 2016 Select Noble Users Group (SNUG) APAC conference – a gathering of Noble Systems clients and partners – held earlier this month in Melbourne, Australia.
The Innovations Awards recognise Noble Systems clients who help Noble build and test new features, use existing features in creative ways, and are early adopters of new technologies. These innovations are beneficial to Noble’s entire user base, as new functionality is developed and made available to other customers.
The winners of the 2016 awards are:
Kidney Health Australia for adopting a virtual environment for its Noble Unified Communications platform and integrating automated services to improve the customer experience.
VicRoads for taking its workforce scheduling beyond the contact centre, extending Noble ShiftTrack WFM to manage forecasting and planning in its face-to-face customer service sites.
"Each year, our clients find innovative new uses of Noble tools and gain continuous improvements in service level and productivity with the aid of Noble technologies", said Ashley Clayton, General Manager, Noble Systems APAC. "Unified communications, workforce management and analytics solutions open doors for businesses of all types with the desire to improve customer satisfaction, comply with regulations, reduce operational costs and increase efficiencies. This year’s Innovations Award winners have embraced the power and flexibility of the Noble toolset to achieve their goals, and have helped us create added value for all of our users around the world."
Posted by Veronica Silva Cusi, news correspondent
Source: Noble Systems
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About Noble Systems:
Noble Systems Corporation is a global provider of contact center, workforce engagement, and analytics technologies, offering premise, cloud, and hybrid platforms. Noble Systems has been providing innovative solutions since 1989. Noble is the technology vendor of choice for tens of thousands of agents at 4,000+ client sites worldwide.
Published: Wednesday, August 17, 2016