Atlanta, GA June 10, 2020 -- Noble Systems Corporation, a global provider in omnichannel contact center technology solutions, is helping companies meet an increased demand for employee engagement software and initiatives targeted at managing their most valuable resource – their employees.
As many contact center teams move to more distanced environments with more employees working from home, building a strong corporate culture and maintaining team member focus, morale, and productivity is more challenging than ever. Employee engagement platforms such as Noble Gamification can have a big impact on remote workers, helping them stay connected and performing at high levels, and allowing management to focus on achieving operational goals.
Noble Gamification software is designed to increase productivity and reduce attrition across the generational spectrum of agents within the modern-day call center by rewarding agents for meeting business goals by using challenges and competitions that earn points, recognition, and cash prizes.
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Chris Hodges, SVP sales and marketing, comments on the recent developments: "Noble Systems has been in this business for more than thirty years. We were already seeing an increasing interest in the marketplace towards more agent-focused solutions, which has been accelerated by the events of the past few months. Even with the growth of robotic and automated technologies, agents are still the heart of the contact center, and investing in the right tools and enrichment programs to help them succeed is essential for corporate cultures. Recognizing agent achievements creates a win-win environment and helps increase agent productivity and retention, ultimately leading to greater customer satisfaction."
About Noble Systems:
Noble Systems Corporation is a global provider of contact center, workforce engagement, and analytics technologies, offering premise, cloud, and hybrid platforms. Noble Systems has been providing innovative solutions for more than 30 years.
Published: Thursday, June 11, 2020
Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.
|2.)||Lieber & Associates|
Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.