News : Noble Systems Celebrates 30 Years of Innovation, Service and Leadership
Atlanta, GA, USA, April, 2019 -- Noble Systems Corporation, a global provider in omnichannel contact center technology solutions, is celebrating 30 years of delivering products and services for the contact center marketplace.
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James K Noble Jr, President and Co-founder, says: "As a call center owner in the 1980s, I recognized the power that technology could give to our operations, helping agents work more efficiently. With the aid of my father, James K Noble, Sr, we put together a team that became the foundation of Noble Systems Corporation. It has been a tremendous experience to watch the evolution of the industry and to see our organization emerge as a market leader, through the efforts of the amazing group of people that make up Noble Systems today. I enjoy meeting face-to-face with our customers – at our SNUG events and Customer Open Feedback Forums (COFFee), and through visits throughout the year – to learn about the challenges they face and how we can help them succeed in reaching their goals. I am looking forward to seeing where the next three decades takes us."
Posted by Veronica Silva Cusi, news correspondent
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About Noble Systems:
Noble Systems Corporation is a global provider of contact center, workforce engagement, and analytics technologies, offering premise, cloud, and hybrid platforms. Noble Systems has been providing innovative solutions for more than 30 years.
Published: Monday, April 29, 2019
2020 Buyers Guide Analytics
|3.)||Lieber & Associates|
Contact center Analytics and Metrics
Lieber & Associates provides services to develop, interpret, and improve contact center metrics and analytics. The firm's experience spans forecasting, customer service, order-taking, lead-qualification, sales, segmentation, media-source-tracking, and testing design. L&A's president pioneered segmentation for telephone scripts and the tri-level service level metric. He brings broad analytics experience to contact centers.