#contactcenterworld, @nobelsystems
Atlanta, GA, USA, Feb 10, 2016 -- Noble Systems Corporation, a global provider in unified contact center technology solutions, announced the release of Noble(R) Harmony 5, adding to the power of its web-based supervisor interface for remote and mobile contact center management. Noble Harmony version 5 features a re-designed user interface and enhanced tools for agent and group maintenance, manager wallboard, and quality assurance and recording. Like its predecessors, Harmony 5 supports multiple browsers and operating systems and is accessible on tablets, smart phones, laptops, and desktops.
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"High-performance contact centers compete in a global marketplace that has moved beyond the traditional wired-workstation models. Remote and mobile management access is a necessity in today’s distributed business environments," said Jason Ouimette, vice president of product management. "With Harmony, Noble clients have access to real-time performance statistics and the ability to manage resources from anywhere, at any time,"said Jason Ouimette, vice president of product management.

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Posted by Veronica Silva Cusi, news correspondent
Source: http://www.prweb.com