News : Noble Systems Helps Florida Hospital Upgrade Patient Communications
Atlanta, GA March 2, 2016 -- Noble Systems Corporation, a global provider in unified contact center technology, reports that Florida Hospital, a not-for-profit healthcare provider in the US, has expanded the coverage of its Noble(R) Enterprise deployment to include the hospital’s customer care, scheduling, imaging, and internal IT support departments.
Florida Hospital’s patient financial services department has been employing the use of Noble’s inbound and outbound contact management solutions since 2004. The healthcare provider is not only extending the blended contact technology platform to more departments as part of the new deployment, but also adding advanced Noble tools to increase the capabilities of its communication programs – including Noble IVR, allowing patients to navigate self-service voice menus to schedule appointments and make payments, and Noble ShiftTrack WFM, enabling the hospital to generate inbound call forecasts and optimize agent scheduling.
Carlos Escobar, Vice-President, Information Systems at Florida Hospital, said "Noble has been a trusted partner of Florida Hospital for over 10 years, supporting our patient financial services programs with the Noble Enterprise platform. We are beyond excited to broaden the scope of our involvement with Noble, adding extra agent support for our patient and internal communications across multiple departments. We anticipate the advanced inbound call routing and workforce management technologies to be especially impactful for the productivity of our patient-facing customer care, IT solution center and financial services teams."
"We are excited to advance the deep relationship that Florida Hospital and Noble Systems have developed," said Chris Hodges, Senior Vice-President, Sales and Marketing at Noble Systems.
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Noble Systems Corporation is a global leader in the advanced contact center technologies, providing innovative solutions for Unified Communications, Business Process Management and Analytics.
Published: Friday, March 4, 2016