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StoreNews : Noble Systems Introduces Conversations Analytics
#contactcenterworld, @noblesystems
Atlanta, GA April 26, 2018 -- Noble Systems Corporation, a global provider in omnichannel contact center technology solutions, announced the release of Noble(R) Conversations Analytics, a native speech analytics application for the Noble Contact Center platform.
Speech Analytics helps companies improve service and performance by mining the data from customer interactions to see trends, identify best practices, manage compliance, and gain deeper insight into contact center, customer, and agent activities so that they can make more informed decisions.
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"Our speech analytics tools have always offered deep business intelligence on trends and patterns in customer behavior," said Chris Hodges, SVP Sales and Marketing for Noble Systems. "Now, we can offer a solution that is completely integrated with our contact center environment, reducing the reliance on external systems for a more seamless user experience. We are excited about the new opportunities that Conversation Analytics gives our clients to extend their insight into the contact center."
Noble Conversations Analytics is available as a part of Noble’s single-code base premise and cloud platforms. The new solution was unveiled at this week’s 2018 Select Noble Users Group conference, giving attendees an advance look at the new features.
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About Noble Systems:
Noble Systems Corporation is a global provider of contact center, workforce engagement, and analytics technologies, offering premise, cloud, and hybrid platforms. Noble Systems has been providing innovative solutions for more than 30 years.
Published: Friday, April 27, 2018
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