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ARTIFICIAL INTELLIGENCE AND TECH SOLUTIONS

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EMPLOYEE ENGAGEMENT

News : Noble Systems Introduces Noble Gamification 2.0

Premium Content (Sponsored)

Noble Systems Corporation, a global leader in omnichannel contact center technology, announces the release of Noble(R) Gamification 2.0, adding powerful new functionality to its award-winning employee engagement solution.

Noble Gamification is a unified employee engagement platform designed to increase agent productivity and reduce attrition in call centers. Noble leverages game mechanics across the employee generational spectrum to ultimately align the company’s objectives with its employees’ activities. The product’s unique approach creates equity and normalizes KPIs across disparate groups and campaigns, and includes built-in redemption tools to quickly deliver rewards.

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One of the highlights in the new version is Noble’s Gamification Mobile application, a winner of the 2019 Communications Solutions Product of the Year Award. The mobile application allows players to see their goals and achievements from anywhere, see what other players are doing and open new challenges, view rewards, and update their profile. Players get push notifications when they win and can redeem prizes in off-hours, so they can maintain productivity while they are at work. Additional features include the new Bling Bazaar for non-monetary rewards, enhanced reward management tools with store and pricing tools to normalize the economy and location-based rewards, and upgraded security settings.

"Our introduction of Noble Gamification in early 2018 sparked a wide interest from the marketplace, as well as from existing Noble users. More companies are placing an increased operational focus on employee engagement, and our Gamification offering appeals to today’s Millennial and Generation Z employee teams. We use both intrinsic and extrinsic motivation factors to promote and reinforce desired behaviors and gain greater buy-in. Companies are seeing multi-fold benefits across all levels of the organization, including increased productivity, decreased employee turnover, higher profits, reduced training costs, improved employee morale, and accelerated learning," said Chris Hodges, SVP sales and marketing at Noble Systems.

#contactcenterworld, @noblesystems

Noble Gamification is available for on-premise and cloud platforms.


About Noble Systems:
Company LogoNoble Systems Corporation is a global provider of contact center, workforce engagement, and analytics technologies, offering premise, cloud, and hybrid platforms. Noble Systems has been providing innovative solutions for more than 30 years.
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Today's Tip of the Day - Motivation

Read today's tip or listen to it on podcast.

Published: Tuesday, October 29, 2019

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2020 Buyers Guide Inbound Call Handling Services

 
1.) 
3Fiftynine

Branches
Calls are received by the right person or department. The right corresponding information is shown to the agent which makes that appointments are handled quicker and more secure.

2.) 
Agara

Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.

Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.
PH: +1 (512) 333 4634

3.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

4.) 
Connect Assist

Contact Centre Services
We’re a specialist Contact Centre business and market leaders helping socially focused organisations deliver quality support to their clients and service users. We do this by providing 24/7 helplines, software solutions and consultancy services.

Since launching in 2006, we’ve operated at the sharp end of customer service, supporting some of society’s most vulnerable people. We’ve pioneered in our space to become a specialist in helplines, whilst using the most advanced communication and database technologies available.

Our social mission has remained a constant throughout, providing many meaningful career prospects and growth opportunities to people within our local communities and fur...
(read more)
PH: 07973640527

5.) 
Jointly International Inc.

Front Office Solutions
Front office is your Company’s first line of customer interaction and serves as the mirror of your business. Focus on your core business and let our competent staff handle your various front office needs such as:

* Customer Service via chat, email or phone
* Technical Support via chat, email or phone
* Helpdesk
* Virtual Assistant/Receptionist
* Answering Service
* Lead Generation
* Appointment Setting
* Verification
* Surveys
* Debt Recover, Collections
PH: +61 7 5660 6284

6.) 
MattsenKumar LLC

Contact Center Outsourcing
By catering valuable, usable and enjoyable customer service, businesses can increase their CSAT Score and Customer Retention Rate. We help organizations to provide quality customer service through varied channels like email, phone and live chat. Ensuring quality after-sales support is our USP and we rely on proven approaches to ensure quality customer service.
 
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