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News : Noble Systems Issued 100th Patent for Contact Center Technology
Atlanta, GA September 13, 2016 -- Noble Systems Corporation, a global provider in omnichannel contact center technology solutions, announces the issuance of its 100th U.S. patent. This milestone is the latest achievement in the company’s patent portfolio program, which is targeted at protecting Noble’s product innovations to safeguard technology investments and business advantages for Noble Systems’ clients.
Noble’s newest patent is for the company’s SmartRecover™ technology (#9,456,076* "Handling Audio Path Failure and Poor Quality of Service for Voice Calls in a Contact Center"). SmartRecover monitors audio paths and provides automatic resolution of an audio interruption to ensure quality of service and significantly reduce dropped calls within Noble’s Cloud-based deployments.
"In 2012, we made the development of our Intellectual Property a key focus of our business, realizing the importance of protecting our technology innovations in an increasingly competitive marketplace. We developed an in-house IP team and introduced an IP Innovations Program which recognizes team members who nominate new features and collaborate to develop successful patent applications," stated Jim Noble, President and CEO of Noble Systems."
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About Noble Systems:
Noble Systems Corporation is a global provider of contact center, workforce engagement, and analytics technologies, offering premise, cloud, and hybrid platforms. Noble Systems has been providing innovative solutions since 1989. Noble is the technology vendor of choice for tens of thousands of agents at 4,000+ client sites worldwide.
Published: Friday, September 16, 2016