News : Noble Systems Issued 200th Patent for Contact Centre Technology
Melbourne, Australia, Oct, 2019 -- Noble Systems Corporation, a global provider in omnichannel contact centre technology, a global provider in omnichannel contact centre technology solutions, announces the issuance of its 200th U.S. patent. This milestone reflects the company’s ongoing commitment to maintaining a strong patent portfolio program, protecting Noble Systems’ product innovations in order to safeguard technology investments and business advantages for its clients.
Noble Systems’ 200th patent is for the company’s customer experience enhancing technology which allows agents to interact with customers over multiple channels concurrently (#10,447,853 "Graphical User Interface for Managing Multiple Agent Communication Sessions in a Contact Center").
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Noble’s IP Team has been busy so far in 2019, acquiring more than 25 new patents year to date – matching the company’s portfolio growth for 2018 – and is on track to post a record year for new patents issued. Every member of the company is able to participate in the company’s IP Innovations Program, which recognises team members’ collaboration in developing new technologies, and more than 50 employees have their names on patents for Noble Systems.
"Noble Systems is excited to reach this milestone, in the same year that we celebrate our 30th anniversary. We believe that investing in the best people and the best research and design in the business leads to the development of superior products. The Noble team works diligently to find creative new solutions to industry challenges," stated Jim Noble, President and CEO of Noble Systems. "Our in-house IP team then takes the essential next step to protect these innovations. Noble Systems has made securing our solutions for the future a core focus of our business, creating a key differentiator for our clients."
Posted by Veronica Silva Cusi, news correspondent
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About Noble Systems:
Noble Systems Corporation is a global provider of contact center, workforce engagement, and analytics technologies, offering premise, cloud, and hybrid platforms. Noble Systems has been providing innovative solutions for more than 30 years.
Published: Monday, October 21, 2019
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