Noble Systems Corporation, a global leader in omnichannel contact center technology solutions, is helping healthcare organizations meet changing patient demands for more streamlined patient services. With three decades of experience in innovation for the customer experience, Noble can provide the tools to create a more personalized patient journey, helping improve patient acquisition and retention, driving high-value service line growth, and extending patient lifetime value.
Healthcare contact centers, most often the first point of patient contact, are typically tasked with handling a wide range of functions. They answer for everything from call routing to scheduling appointments, triage, admissions, referrals and billing questions. Many struggle to meet all of these needs. Additional demands of the coronavirus pandemic and transitioning to an at-home workforce have tested their limits even further.
Hospital administrators in today’s healthcare environment are laser-focused on a top priority: Improving the patient experience. A recent survey indicated that 81% of hospital and health system executives identified improving the patient experience as a high priority for their organization. Good communication is essential to the patient experience and positive outcomes.
The use of fragmented contact center technologies can obstruct good communication, prevent efficiencies, and diminish patient satisfaction, undermining your investment in the systems and throwing up a roadblock in your path to improve patient care. A unified approach pays off for the enterprise, patients, and employees. Creating a vibrant, integrated contact center technology framework can ultimately lead to an improved patient experience. It also provides opportunities to reduce IT costs, increase efficiencies, and improve revenue collection.
Noble’s technology solutions for the Healthcare industry give you the tools to enhance agent productivity, save resources, improve appointment scheduling, increase payments on patient accounts, and improve the patient experience with more proactive service. Our robust suite of omnichannel contact center, workforce engagement, and analytics tools help you manage the entire patient lifecycle, from revenue management to relationship management.
Chris Hodges, SVP sales and marketing, said: "Noble Systems has been in the customer contact technology business for more than thirty years, and we’ve worked with numerous healthcare organizations. Today’s healthcare consumers want better and more personalized care, more access to information and lower costs. There is also a range of growing trends in healthcare patient services, such as cloud-based healthcare contact centers to eliminate business interruption and omnichannel communications to create an experiential patient journey. Health systems need to deliver consistent, positive patient experiences each and every time, regardless of how that communication with patients and customers happens. Whether you’re a hospital, medical group, or service bureau specializing in medical accounts, Noble can provide the tools you need to create a productive, connected and efficient healthcare services operation."
Alvaria was founded through the merger of Aspect Software and Noble Systems, technology leaders in Customer Experience (CX) and Workforce Engagement solutions. Our name is derived from Latin for “hives” – nature’s perfect form for millions of years – bringing you solutions that are scalable, resilient and secure, with efficiency, speed and pinpoint accuracy.
Published: Thursday, March 25, 2021
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