Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

[HIDE]

Here are some suggested Connections for you! - Log in to start networking.

MEMBER
Dhari Khalid Alhathal
General Manager of Business and Customer Service
0
MEMBER
Selha Karabulut
Marketing Manager
38
EXECUTIVE MEMBER
Cansu Kizir
Product Owner - TOBi Chatbot
89
EXECUTIVE MEMBER
Aymen Ismail
Head of Customer Engagement Solutions
198

News : Noble Systems Prescribes a More Engaged Patient Experience for Healthcare Organizations

#contactcenterworld, @Alvaria_Inc

Noble Systems Corporation, a global leader in omnichannel contact center technology solutions, is helping healthcare organizations meet changing patient demands for more streamlined patient services. With three decades of experience in innovation for the customer experience, Noble can provide the tools to create a more personalized patient journey, helping improve patient acquisition and retention, driving high-value service line growth, and extending patient lifetime value.

Healthcare contact centers, most often the first point of patient contact, are typically tasked with handling a wide range of functions. They answer for everything from call routing to scheduling appointments, triage, admissions, referrals and billing questions. Many struggle to meet all of these needs. Additional demands of the coronavirus pandemic and transitioning to an at-home workforce have tested their limits even further.

Hospital administrators in today’s healthcare environment are laser-focused on a top priority: Improving the patient experience. A recent survey indicated that 81% of hospital and health system executives identified improving the patient experience as a high priority for their organization. Good communication is essential to the patient experience and positive outcomes.



The use of fragmented contact center technologies can obstruct good communication, prevent efficiencies, and diminish patient satisfaction, undermining your investment in the systems and throwing up a roadblock in your path to improve patient care. A unified approach pays off for the enterprise, patients, and employees. Creating a vibrant, integrated contact center technology framework can ultimately lead to an improved patient experience. It also provides opportunities to reduce IT costs, increase efficiencies, and improve revenue collection.

Noble’s technology solutions for the Healthcare industry give you the tools to enhance agent productivity, save resources, improve appointment scheduling, increase payments on patient accounts, and improve the patient experience with more proactive service. Our robust suite of omnichannel contact center, workforce engagement, and analytics tools help you manage the entire patient lifecycle, from revenue management to relationship management.

Chris Hodges, SVP sales and marketing, said: "Noble Systems has been in the customer contact technology business for more than thirty years, and we’ve worked with numerous healthcare organizations. Today’s healthcare consumers want better and more personalized care, more access to information and lower costs. There is also a range of growing trends in healthcare patient services, such as cloud-based healthcare contact centers to eliminate business interruption and omnichannel communications to create an experiential patient journey. Health systems need to deliver consistent, positive patient experiences each and every time, regardless of how that communication with patients and customers happens. Whether you’re a hospital, medical group, or service bureau specializing in medical accounts, Noble can provide the tools you need to create a productive, connected and efficient healthcare services operation."

#contactcenterworld, @Alvaria_Inc


About Alvaria:
Company LogoAlvaria was founded through the merger of Aspect Software and Noble Systems, technology leaders in Customer Experience (CX) and Workforce Engagement solutions. Our name is derived from Latin for “hives” – nature’s perfect form for millions of years – bringing you solutions that are scalable, resilient and secure, with efficiency, speed and pinpoint accuracy.
Company RSS Feed   Company Twitter   Company LinkedIn   Company Profile Page

Today's Tip of the Day - Security Is A Human Need

Read today's tip or listen to it on podcast.

Published: Thursday, March 25, 2021

Printer Friendly Version Printer friendly version

2024 Buyers Guide Contact Center Assessments

 
1.) 
HiringBranch

Skills-Based Hiring Assessment
HiringBranch makes it easy for hiring teams to define the unique ‘recipes’ of soft skills they need for the roles they’re hiring for - and then hire for them. HiringBranch’s AI soft skills assessment measures candidates based on the presence of unique combinations of soft skills needed for a given position. That means recruiters can know who will do the job well, before giving them the job with 99% accuracy! Our skills-based talent assessments shortlist top-talent candidates not only based on what candidates say but also how they say it, providing meaningful results for in-house hiring teams with high-volume hiring needs, like contact centres.

2.) 
Snapshotz

Snapshotz
Snapshotz is a web-based audit tool with strong analytics that helps large and small organisations understand and benchmark customer experience delivery. Snapshotz reports contain validated CX practices, technology use and operational metrics from over 3,000+ customers globally. These are benchmarked against the ISO 18295 customer service standard, digital service delivery, health & safety and mental health and other global standards enabling validated roadmaps for CX strategy and investment
 

About us - in 60 seconds!

Submit Event

Upcoming Events

The 19th EMEA Annual Best Practices Conferences are here! Meeting Point for the World's Best Contact Center & CX Companies Read More...
 5917 
The 19th Asia Pacific Annual Best Practices Conferences are here! Meeting Point for the World's Best Contact Center & CX Companies Read More...
 6166 
The 19th World Final Annual Best Practices Conferences are here! Meeting Point for the World's Best Contact Center & CX Companies Read More...
 1128 

Newsletter Registration

Please check to agree to be placed on the eNewsletter mailing list.

Industry Champion Award Leaderboard

Most active award entrants in the past 48 hours! - Vote for Others / About Program
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed = True
session blnCompletedAwardInterestPopup = False
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =