#contactcenterworld, @Alvaria_Inc
Atlanta, GA February 18, 2021 -- Noble Systems Corporation, a global provider in omnichannel contact center technology solutions, is delighted to announce a new customer in Scotland – SPT (Strathclyde Partnership for Transport). SPT is one of Scotland’s seven Regional Transport Partnerships and is responsible for planning and coordinating regional transport in Strathclyde, Scotland. MyBus is a demand responsive bus service providing door-to-door service to those unable to access scheduled services and the wider public transport network, including elderly, disabled and those in rural communities.
SPT was looking for a more advanced contact center solution to help support its organization and better serve its customers. The partnership was looking to replace old technology with a future-proof solution that could help it expand and bring on more lines of business. SPT’s contact center was feeling the pressure of providing services for concessionary travel card customers and MyBus users. The group’s communication channels were siloed and they wanted to integrate the various channels to enjoy a multi-session, omnichannel solution.
"We really wanted to revolutionize the contact center, so I attended a Noble Exchange Seminar to learn more about the technologies that are available," explained Tony Jones, Contact Centre Manager at SPT. "With MyBus, we provide a lifeline to many of our disabled or older customers that are unable to continue their independence without our service. We were looking for a trusted supplier that could deliver a reliable inbound solution with an effective IVR."
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"We’re proud to be supporting SPT in helping vulnerable people in Scotland," said James Riley, VP of Sales & Marketing EMEA & APAC. "The MyBus initiative is a great way to avoid isolation of these groups of people. The Noble IVR helps provide a personalized service by automatically pulling up the customer record for the agent, improving efficiencies and the customer experience."
About Alvaria:
Alvaria was founded through the merger of Aspect Software and Noble Systems, technology leaders in Customer Experience (CX) and Workforce Engagement solutions. Our name is derived from Latin for “hives” – nature’s perfect form for millions of years – bringing you solutions that are scalable, resilient and secure, with efficiency, speed and pinpoint accuracy.
Published: Friday, February 19, 2021
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