News : Noble Systems Receives Frost & Sullivan’s Market Share Leadership Award
Atlanta, GA November 9, 2017 -- Noble Systems Corporation, a global provider in omnichannel contact center technology solutions, has received the Frost & Sullivan 2017 Market Share Leadership Award for the North American Outbound Dialing Systems market. The award marks the fifth consecutive year that Noble has been ranked as the market leader.
The Frost & Sullivan North American Outbound Dialing 2017 Market Share Leadership Award is presented to the company that has demonstrated excellence in capturing the highest market share within the industry. The award recognizes the company's leadership position in terms of revenues or units, as specified. Noble Systems continues to expand its lead over the rest of the market providers. Of particular note are Noble's innovative solutions for issues that affect the dialing market – such as PCI-DSS and regulatory compliance, omnichannel multi-session communications, customer engagement, and flexible cloud and premise deployment options – as well as its rapidly growing patent portfolio and recognized brand strength.
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CONTACT CENTER & CUSTOMER ENGAGEMENT
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"Noble Systems has maintained its spot as the Outbound Dialing Systems market leader for the fifth consecutive year in an ever-more challenging and volatile environment," said Nancy Jamison, Principal Analyst, Digital Transformation at Frost & Sullivan. "Once again, Noble Systems’ achievement is marked by the company’s innovation in providing a broad range of solutions designed specifically for the needs of the contact center market and its strength of service for a diverse client base. It also reflects a strong culture throughout the organization of making daily choices that support the company and contribute in a meaningful way to its future."
Chris Hodges, senior VP sales and marketing at Noble Systems, states, "The Noble Systems team is committed to providing superior omnichannel technologies and services for contact center organizations. We deliver added value for our clients by offering the most complete customer communications platform available from a single vendor, including our inbound contact management, compliance, analytics, and workforce management solutions, and the ability to deploy our systems in premise, cloud, or hybrid models without sacrificing features or performance. We are honored to again be recognized by Frost & Sullivan for our best-in-market solutions, and to be the leading resource for companies looking to improve their customer contact strategies and customer experience."
#contactcenterworld, @nobelsystems, @Frost_Sullivan
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About Noble Systems:
Noble Systems Corporation is a global provider of contact center, workforce engagement, and analytics technologies, offering premise, cloud, and hybrid platforms. Noble Systems has been providing innovative solutions since 1989. Noble is the technology vendor of choice for tens of thousands of agents at 4,000+ client sites worldwide.
About Frost & Sullivan:
Frost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today's market participants. For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Is your organization prepared for the next profound wave of industry convergence, disruptive technologies, increasing competitive intensity, Mega Trends, breakthrough best practices, changing customer dynamics and emerging economies?
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