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News : Noble Systems Receives Frost & Sullivan’s Market Share Leadership Award
Atlanta, GA September 21, 2016 -- Noble Systems Corporation, a global provider in omnichannel contact center technology solutions, has received the Frost & Sullivan 2016 Market Share Leadership Award for the North American Outbound Dialing Systems market.
The Frost & Sullivan North American Outbound Dialing 2016 Market Share Leadership Award is presented to the company that has demonstrated excellence in capturing the highest market share within the industry. The Award recognizes the company's leadership position in terms of revenues or units, as specified. Noble Systems’ client base has grown to more than 22% of the outbound dialer systems market, expanding its lead over the rest of the market in the past year. Of particular note are Noble's innovative solutions for issues that affect the dialing market – including TCPA wireless compliance, omnichannel communications, best time to contact and real-time speech analytics, and customer experience management – and its flexible deployment options for organizations of all sizes, as well as its rapidly growing patent portfolio and recognized brand strength.
"For the fourth consecutive year, Noble Systems has achieved a growing share in the outbound dialing systems market and has maintained its spot as the market leader in an ever-more challenging environment," said Nancy Jamison, Principal Analyst, Digital Transformation at Frost & Sullivan. "Once again, Noble Systems maintains its strong market leadership in the Outbound Dialing Systems market. The company’s creativity and innovation in providing solutions for outbound dialing and its ability to cater to a diverse client base are just two of the many reasons that it continues to excel in the marketplace."
Jim Noble, president and CEO of Noble Systems, states, "The Noble Systems team is committed to providing superior outbound, inbound, and omnichannel technologies for contact center organizations. We deliver added value for our clients by offering the most complete customer communications platform available from a single vendor, including our contact management, compliance, analytics, and workforce management solutions, and the ability to deploy our systems in either premise, cloud, or hybrid models. We are honored to again be recognized by Frost & Sullivan for our best-in-market solutions, and to be the leading resource for companies looking to improve their customer contact strategies and their customer experience."
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About Noble Systems:
Noble Systems Corporation is a global provider of contact center, workforce engagement, and analytics technologies, offering premise, cloud, and hybrid platforms. Noble Systems has been providing innovative solutions since 1989. Noble is the technology vendor of choice for tens of thousands of agents at 4,000+ client sites worldwide.
About Frost & Sullivan:
Frost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today's market participants. For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Is your organization prepared for the next profound wave of industry convergence, disruptive technologies, increasing competitive intensity, Mega Trends, breakthrough best practices, changing customer dynamics and emerging economies?
Published: Friday, September 23, 2016