Atlanta, GA September 15, 2020 -- Noble Systems Corporation, a global provider in omnichannel contact center technology solutions, has submitted an amicus brief to the Supreme Court to aid in its consideration of the interpretation of an "autodialer," as defined in the Telephone Consumer Protection Act ("TCPA"). The Supreme Court is addressing the statutory definition of this term in Facebook v. Duguid.
The Telephone Consumer Protection Act’s ("TCPA") definition of an "autodialer" has been a frustrating issue to contact center operators for years – and has been associated with thousands of TCPA suits filed each year and billions of dollars in settlements and judgements. The Federal Communications Commission ("FCC") had variously interpreted the TCPA’s autodialer definition over the years, but its most recent interpretation was struck down by the federal courts in 2018. Since that time, various Circuit Courts of Appeals have fashioned their own interpretation, leading to diverse interpretations of what constitutes an "autodialer." Now, the issue has come before the Supreme Court.
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Jim Noble, CEO and President of Noble Systems, speaks to the current use of technology in the call center arena, saying, "While the TCPA has in the past been useful to reduce robocalls, it is no longer the appropriate tool, and an updated approach is needed. Today, call authentication technology is recognized by many of the industry’s leaders as the right solution to restore consumer trust in telephone calls. Noble Systems will continue to advocate for the contact center industry and to promote best practices for today’s consumer environment."
About Noble Systems:
Noble Systems Corporation is a global provider of contact center, workforce engagement, and analytics technologies, offering premise, cloud, and hybrid platforms. Noble Systems has been providing innovative solutions for more than 30 years.
Published: Wednesday, September 16, 2020
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