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News : Noble Systems Submits Amicus Brief to Supreme Court on the TCPA’s “Autodialer” Interpretation

#contactcenterworld, @noblesystems

Atlanta, GA  September 15, 2020 -- Noble Systems Corporation, a global provider in omnichannel contact center technology solutions, has submitted an amicus brief to the Supreme Court to aid in its consideration of the interpretation of an "autodialer," as defined in the Telephone Consumer Protection Act ("TCPA"). The Supreme Court is addressing the statutory definition of this term in Facebook v. Duguid.

The Telephone Consumer Protection Act’s ("TCPA") definition of an "autodialer" has been a frustrating issue to contact center operators for years – and has been associated with thousands of TCPA suits filed each year and billions of dollars in settlements and judgements. The Federal Communications Commission ("FCC") had variously interpreted the TCPA’s autodialer definition over the years, but its most recent interpretation was struck down by the federal courts in 2018. Since that time, various Circuit Courts of Appeals have fashioned their own interpretation, leading to diverse interpretations of what constitutes an "autodialer." Now, the issue has come before the Supreme Court.

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While Noble Systems is not a party in the Facebook case, the company has submitted prior comments to the FCC on the operation of dialers and how that impacts the interpretation of the TCPA’s autodialer definition. The U.S. Government, which is a party to the case, cited Noble Systems’ comments in its own response brief to the Supreme Court. Those comments have also been found useful in a number of other cases, including by the 11th Circuit Court of Appeals (Glasser v. Hilton Grand Vacations Co.) and the 7th Circuit Court of Appeals (Gadelhak v. AT&T Serv., Inc.). Consequently, Noble Systems, along with the Professional Association for Customer Engagement ("PACE"), has submitted an amicus brief elaborating on this issue.

Karl Koster, chief regulatory counsel for Noble Systems, stated, "Noble Systems maintains an active presence in regulatory arenas and has advocated for technologies and regulations to reduce the number of illegal robocalls. Our hope is that the Supreme Court will find our amicus brief useful as they address the autodialer definition, as other Courts and parties have done."

Jim Noble, CEO and President of Noble Systems, speaks to the current use of technology in the call center arena, saying, "While the TCPA has in the past been useful to reduce robocalls, it is no longer the appropriate tool, and an updated approach is needed. Today, call authentication technology is recognized by many of the industry’s leaders as the right solution to restore consumer trust in telephone calls. Noble Systems will continue to advocate for the contact center industry and to promote best practices for today’s consumer environment."

#contactcenterworld, @noblesystems


About Noble Systems:
Company LogoNoble Systems Corporation is a global provider of contact center, workforce engagement, and analytics technologies, offering premise, cloud, and hybrid platforms. Noble Systems has been providing innovative solutions for more than 30 years.
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Today's Tip of the Day - Agents Are Still Important!

Read today's tip or listen to it on podcast.

Published: Wednesday, September 16, 2020

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2020 Buyers Guide Recording

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

2.) 
Geomant

Microsoft Teams Cloud Recording Service
Geomant offers a fully managed recording service for those organisations who need to address compliance or quality management while working on Teams. The Service utilises Verint’s market leading recording technology and is hosted by Geomant in Microsoft Azure. Our managed service approach is unique in that it allows organisations to benefit from advanced recording features, all while being free from any technical infrastructure or maintenance requirements that come with a traditional on-premises set up.
PH: 01789 387900

3.) 
Lieber & Associates

Recording System Consulting
L&A provides vendor-independent consulting services to select, contract for, test, and implement contact center recording systems. The firm's consultants specialize in contact center I.T. and have several decades of experience each with all major and many smaller makers of phone and call recording systems.
PH: +1-773-325-0608

4.) 
OrecX

Oreka TR
Oreka TR total recorder includes all of the call recording capabilities you will need, at about half the cost of competing for call recorder solutions, including screen recording, mobile phone recording, live monitoring, on-demand recording, multi-tenancy, multi-site recording, audit trail, call exporting, retention management, auto-tagging (for speech analytics and phrase spotting) and so much more.
PH: 3109672003

5.) 
PCS Software

PCS GD
Call recording solution fully integrate to all main pbx solutions.
PH: +55 11 3075-2933
 

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