News : Noda Contact Center Helps BelkaCar Bolster Customer Communications
Moscow, Russia, May, 2019 -- BelkaCar, a Moscow-based car sharing company, has completed the modernization of its contact center. The new platform, Noda Contact Center, supports operations of 250 agents who can handle over 1000 calls simultaneously.
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BelkaCar, a car-sharing company in Russia, helps to locate and rent cars in Moscow and Sochi with the help of a convenient mobile app. Throughout its history, BelkaCar has heavily relied on modern technologies that guarantee high-quality service and quick response to customer feedback. Customers may need to contact the company on a variety of issues and topics: registration in the system, tariffs and rental rules, fines and actions required in case of road accidents, functioning of the mobile app, etc. Therefore, the company's contact center has to be accessible to customers around-the-clock.
The previous solution could no longer maintain the necessary level of reliability and failed to comply with the new requirements of flexibility and scalability. It became obvious that the company needed a new platform, which was subsequently designed and implemented on the basis of Noda Contact Center.
Posted by Veronica Silva Cusi, news correspondent
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Noda is a developer of software solutions for BPO and Captive call centers. Ever since 2001, the company has offered its specialized product designed for mid-level and major call centers: Noda Contact Center.
Published: Tuesday, May 14, 2019
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