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News : Noetica and SATMAP Partner
London, UK -- Noetica, a UK-based provider in contact centre technology, announced its partnership with SATMAP. The partnership sees SATMAP’s cloud-based contact centre agent and customer personality matching technology integrated with Noetica’s Synthesys™ predictive dialler, resulting in significantly reduced agent idle time, improved engagement and more profitable outcomes.
This new integrated offering works by inviting agents to complete an optional 20 minute online personality survey. Then, when the dialler makes outbound calls, relevant information specific to each telephone number is automatically pulled in real-time from publicly available (non-sensitive) sources such as commercial databases, social media, catalogues and census archives. In a fraction of a second, the system then performs over a billion calculations identifying the personality combination which will result in the highest probability of a successful interaction. The dialler then routes the caller to the most appropriate agent.
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More Editorial From Noetica
Noetica is a software development company specialising in intuitive, user friendly software for contact centres. Our software platform, Synthesys™, is a comprehensive package that provides almost everything you will ever need in order to run and manage a successful, effective and efficient call centre operation. Developed over many years and incorporating a wealth of knowledge and experience of the call centre market, Synthesys™ is designed to reduce reliance on IT and empower the business functions to become autonomous and extremely agile by delivering integrated applications to the agents’ desktop intelligently and in record time.
About SATMAP, Inc:
Introducing SATMAP - The world’s ONLY neural network designed to match callers and contact center agents through psycho demographic data, resulting in DRAMATIC IMPROVEMENTS to virtually every aspect of your contact center performance.
Published: Tuesday, November 18, 2014