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News : Noetica Appoints Contact Centre Infrastructure Provider
London & Durham, 5th Sept -- Noetica, a call centre technology company, announced the appointment of contact centre infrastructure specialist, Neil Rushton, to the position of IT Director. Neil brings more than 15 years’ experience, managing IT systems and infrastructure, as well as using Noetica’s Synthesys™ solution, at some of the UK’s contact centre operations.
Prior to joining Noetica, Neil was IT Director at Voice (part of Capita Customer Management) and before that he held senior IT and data services positions at Parseq (2Touch), where he was first introduced to Noetica, deploying its Synthesys™ solution and reducing agent idle time from an average of 50 seconds to just five seconds.
Commenting on reasons for joining Noetica, Neil Rushton states: "During my tenure at Voice and 2Touch, I was a Noetica client and have always been impressed by the impact Synthesys™ has on contact centre performance. Now, with the introduction of its voice platform and a strong focus on the infrastructure, it is the perfect time for me to combine my knowledge of running IT in contact centres, with my years of experience using Noetica. I hope to be able to help other organisations achieve the same benefits that I did."
Managing Director of Noetica, Steven Brooks comments: "Neil is a fantastic addition to the Noetica team. He has enjoyed an impressive career working in contact centres, and he knows the functionality of Synthesys™ inside and out." Brooks adds: "Having been client-side in the specification, deployment and long-term running of Synthesys™, there is no-one more qualified to help other contact centres wanting to introduce the latest Noetica technology in to their operations. Neil supplements the software, product and operational experts we have within Noetica ensuring we can provide a full range of consultancy and support services".
Neil Rushton will work from Noetica’s head-office in London, as well as its new office in Durham.
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Noetica is a software development company specialising in intuitive, user friendly software for contact centres. Our software platform, Synthesys™, is a comprehensive package that provides almost everything you will ever need in order to run and manage a successful, effective and efficient call centre operation. Developed over many years and incorporating a wealth of knowledge and experience of the call centre market, Synthesys™ is designed to reduce reliance on IT and empower the business functions to become autonomous and extremely agile by delivering integrated applications to the agents’ desktop intelligently and in record time.
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Published: Wednesday, September 7, 2016