#contactcenterworld, @Noetica_
Noetica – A British company, developing software products for the global contact centre market, announced that The European Patent Office has granted it a patent (2802133) for ‘Live Person Detection in an Automated Calling System’. The Live Person Detection (LPD™) solution uses real-time artificial intelligence (AI) to enable contact centres to responsibly and compliantly use predictive dialling and answer machine detection without making a single silent call.
Founder and CEO of Noetica, Danny Singer states: "The moment contact centres switched off their AMD the costs of outbound campaigns increased by as much as 35%. By using AI techniques, LPD™ has none of the inaccuracies of outdated and outlawed AMD systems, with silent calls not only being completely eradicated, but also the infuriating two plus seconds of initial silence often associated with AMD."
Singer adds: "Answer machines of all types can now be accurately detected without causing a nuisance to the public, agents are only ever connected to calls with a person at the other end of the line and contact centres can reclaim the 35% hike in outbound costs."
Now patented in Europe and the U.S. (US 10,277,740 B2), LPD™ is part of the Noetica SmartBound™ contact centre productivity suite.
About Noetica:
Noetica is a software development company specialising in intuitive, user friendly software for contact centres. Our software platform, Synthesys, is a comprehensive package that provides almost everything you will ever need in order to run and manage a successful, effective and efficient call centre operation. Developed over many years and incorporating a wealth of knowledge and experience of the call centre market, Synthesys is designed to reduce reliance on IT and empower the business functions to become autonomous and extremely agile by delivering integrated applications to the agents’ desktop intelligently and in record time.
Published: Wednesday, March 11, 2020
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