Noetica, a British company, developing software products for the global contact centre market, announced that its Live Person Detection (LPD™) solution has been granted a patent (2851004) by the Canadian Intellectual Property Office.
Developed by Noetica, LPD™ is part of the SmartBound™ contact centre productivity suite. This technology uses artificial intelligence (AI) to accurately detect the presence of a live person, voicemail, or other answering machine, when an outbound call is connected. Crucially, it does this whilst guaranteeing no silent calls or initial silences. It enables organisations to take advantage of the productivity gains of predictive dialling, with absolute confidence that they are not being exposed to regulatory risk.
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Founder and CEO of Noetica, Danny Singer states: "We have developed, tested, deployed and patented the perfect intermeshing of artificial and human intelligence for the contact centre." Singer gives a simple explanation about how LPD™ works in practice: "When an outbound call is automatically dialled and connected a pre-recorded introduction is played, using the voice of the agent the call will be routed to, should a live person be detected. The process is so quick and seamless that the call recipient is unaware of the transition between the robotic and live agent."
Noetica is a software development company specialising in intuitive, user friendly software for contact centres. Our software platform, Synthesys™, is a comprehensive package that provides almost everything you will ever need in order to run and manage a successful, effective and efficient call centre operation. Developed over many years and incorporating a wealth of knowledge and experience of the call centre market, Synthesys™ is designed to reduce reliance on IT and empower the business functions to become autonomous and extremely agile by delivering integrated applications to the agents’ desktop intelligently and in record time.
Published: Tuesday, August 18, 2020
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