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News : Noetica Extends International Patent for Live Person Detection with Canadian Intellectual Property Office

#contactcenterworld, @Noetica_

Noetica, a British company, developing software products for the global contact centre market, announced that its Live Person Detection (LPD™) solution has been granted a patent (2851004) by the Canadian Intellectual Property Office.

Developed by Noetica, LPD™ is part of the SmartBound™ contact centre productivity suite. This technology uses artificial intelligence (AI) to accurately detect the presence of a live person, voicemail, or other answering machine, when an outbound call is connected. Crucially, it does this whilst guaranteeing no silent calls or initial silences. It enables organisations to take advantage of the productivity gains of predictive dialling, with absolute confidence that they are not being exposed to regulatory risk.


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Founder and CEO of Noetica, Danny Singer states: "We have developed, tested, deployed and patented the perfect intermeshing of artificial and human intelligence for the contact centre." Singer gives a simple explanation about how LPD™ works in practice: "When an outbound call is automatically dialled and connected a pre-recorded introduction is played, using the voice of the agent the call will be routed to, should a live person be detected. The process is so quick and seamless that the call recipient is unaware of the transition between the robotic and live agent."

#contactcenterworld, @Noetica_


About Noetica:
Company LogoNoetica is a software development company specialising in intuitive, user friendly software for contact centres. Our software platform, Synthesys, is a comprehensive package that provides almost everything you will ever need in order to run and manage a successful, effective and efficient call centre operation. Developed over many years and incorporating a wealth of knowledge and experience of the call centre market, Synthesys is designed to reduce reliance on IT and empower the business functions to become autonomous and extremely agile by delivering integrated applications to the agents’ desktop intelligently and in record time.
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Today's Tip of the Day - Manual Workforce Management

Read today's tip or listen to it on podcast.

Published: Tuesday, August 18, 2020

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2021 Buyers Guide Employee Engagement Solutions

 
1.) 
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TopPlace2Work.com
Typical Problem!

In-house surveys can be time consuming, cumbersome at best and many staff often don't provide valid feedback as they fear ‘being too honest' with their employer for fear of retribution.

Even some 3rd party ‘managed' surveys can be challenging, costly and then there is no benchmark or significant value other than ‘managed by a 3rd party' approach, which leads to the problem of validity of data, security and integrity plus costs and time required by you.

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