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News : Noetica Joins Odigo Ecosystem to Deliver Predictive Dialling In Answer to Enterprise Market Demand

#contactcenterworld, @Noetica_, @odigo

Odigo, a global Contact Centre as a Service (CCaaS) provider and Noetica, a British company developing compliant predictive dialling solutions have just announced they are joining forces by signing a worldwide partnership.

With this agreement, Odigo will have a complete outbound offering integrating several important internationally patented technologies to deliver a seamless, blended experience to contact centre agents and administrators.

Danny Singer, Noetica’s founder and CEO comments: "We are delighted to join the Odigo ecosystem, and this agreement recognises the fact that responsible predictive dialling is an essential part of any complete contact centre offering. We found in Odigo a partner that shares our passion for excellence and a culture of nurturing originality and lateral thinking."

Odigo’s CEO, Erwan Le Duff remarks: "Both Noetica and Odigo have been recognised at the forefront of innovation in customer contact technologies by providing solutions that are enabling organisations of all sizes to value their contact centres. It is part of Odigo’s commitment to providing companies around the world with the scalability and customization they need."

Steven Brooks, Noetica’s Managing Director adds: "We have worked closely over the past couple of years building a solid foundation for our relationship based on our shared values and ethos which we believe will be of tremendous benefit to our mutual clients."

#contactcenterworld, @Noetica_, @odigo


About Noetica:
Company LogoNoetica is a software development company specialising in intuitive, user friendly software for contact centres. Our software platform, Synthesys, is a comprehensive package that provides almost everything you will ever need in order to run and manage a successful, effective and efficient call centre operation. Developed over many years and incorporating a wealth of knowledge and experience of the call centre market, Synthesys is designed to reduce reliance on IT and empower the business functions to become autonomous and extremely agile by delivering integrated applications to the agents’ desktop intelligently and in record time.
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About Odigo:
Company LogoOdigo helps large organizations connect with individuals through cloud-based contact center solutions. Its proprietary technologies enable a seamless, efficient, omnichannel experience for its customers and a satisfying, engaging experience for service agents. Odigo serves more than 400,000 agents and business users globally. With a 25-year history of industry firsts, Odigo has more than 250 clients around the world.
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Today's Tip of the Day - Multi Contact

Read today's tip or listen to it on podcast.

Published: Thursday, October 14, 2021

Printer Friendly Version Printer friendly version

2024 Buyers Guide Payment Services

 
1.) 
Eckoh

CallGuard, ChatGuard,
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.

A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

ChatGuard makes payments in Chat PCI DSS compliant and...
(read more)

2.) 
PayGuard

PayGuard®
Award-winning PCI compliance phone and multi-channel payment application.

PayGuard® is easy to deploy, very easy for agent to use from the office/contact centre or from home and is affordable.
 

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