#contactcenterworld, @Noetica_, @prbychief
Noetica – A British company, developing software products for the global contact centre market, announced that its technology is now available as a public cloud service using the Microsoft Azure platform. The Noetica Cloud is deliverable rapidly and flexibly on demand to contact centre operations of all sizes.
Danny Singer, Founder & CEO of Noetica comments: "For the last 24 years, Noetica has maintained a steady focus on developing the best possible technology for our contact centre clients. From the best agent productivity tools, to the most advanced predictive diallers and telephony solutions, we have strived to remain ahead of the technology pack through our innovation and vision."
Singer adds: "All this wealth of technology and experience is now available on demand from the Noetica Cloud in a scalable and flexible fashion. With the launch of Noetica Cloud we are yet again aiming to leapfrog the status quo by delivering technology that was hitherto only available on premise."
Steven Brooks, the company’s Managing Director comments: "Throughout the last decade we have strived to meet the changing needs of our existing and new customers alike. The development of our own voice platform enables us to offer a cloud solution deployed in a variety of different contexts. With Noetica Cloud we are now adding to this with an offering that combines our proven software with robust infrastructure and service. Consistent with our ethos, this new offering is available to new and existing customers, both direct and via our channel partners, something we are very proud of, as we approach our silver jubilee year."
About Noetica:Noetica is a software development company specialising in intuitive, user friendly software for contact centres. Our software platform, Synthesys, is a comprehensive package that provides almost everything you will ever need in order to run and manage a successful, effective and efficient call centre operation. Developed over many years and incorporating a wealth of knowledge and experience of the call centre market, Synthesys is designed to reduce reliance on IT and empower the business functions to become autonomous and extremely agile by delivering integrated applications to the agents’ desktop intelligently and in record time.
About Chief PR Ltd:Media relations company focused on the contact centre industry
Published: Thursday, November 12, 2020
2.) | OpsTel Services SPEED & PLUS The SPEED solution solves for service level issues while cost optimizing the environment with automation. Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment. Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires. Speed features: *Automated / Scheduled Temporary Agent Skills Configuration Management *Immediate Temporary or Reoccurring Schedule Skills Configuration Changes *Easy to Use/Operations Administration Focused *Descriptive Monitoring Activity Dashboard *Detailed “End to End’ Audit Trail and Perfor... (read more) |
I am checking out all the amazing and daily updated content on ContactCenterWorld.com and networking with professionals worldwide
Send To Friends Post On My Wall