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News : Noetica Launches New Public Cloud Service for Contact Centres

#contactcenterworld, @Noetica_, @prbychief

Noetica – A British company, developing software products for the global contact centre market, announced that its technology is now available as a public cloud service using the Microsoft Azure platform. The Noetica Cloud is deliverable rapidly and flexibly on demand to contact centre operations of all sizes.

Danny Singer, Founder & CEO of Noetica comments: "For the last 24 years, Noetica has maintained a steady focus on developing the best possible technology for our contact centre clients. From the best agent productivity tools, to the most advanced predictive diallers and telephony solutions, we have strived to remain ahead of the technology pack through our innovation and vision."

Singer adds: "All this wealth of technology and experience is now available on demand from the Noetica Cloud in a scalable and flexible fashion. With the launch of Noetica Cloud we are yet again aiming to leapfrog the status quo by delivering technology that was hitherto only available on premise."

Steven Brooks, the company’s Managing Director comments: "Throughout the last decade we have strived to meet the changing needs of our existing and new customers alike. The development of our own voice platform enables us to offer a cloud solution deployed in a variety of different contexts. With Noetica Cloud we are now adding to this with an offering that combines our proven software with robust infrastructure and service. Consistent with our ethos, this new offering is available to new and existing customers, both direct and via our channel partners, something we are very proud of, as we approach our silver jubilee year."

#contactcenterworld, @Noetica_, @prbychief


About Noetica:
Company LogoNoetica is a software development company specialising in intuitive, user friendly software for contact centres. Our software platform, Synthesys, is a comprehensive package that provides almost everything you will ever need in order to run and manage a successful, effective and efficient call centre operation. Developed over many years and incorporating a wealth of knowledge and experience of the call centre market, Synthesys is designed to reduce reliance on IT and empower the business functions to become autonomous and extremely agile by delivering integrated applications to the agents’ desktop intelligently and in record time.
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About Chief PR Ltd:
Company LogoMedia relations company focused on the contact centre industry
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Today's Tip of the Day - How To Choose Speech Recognition

Read today's tip or listen to it on podcast.

Published: Thursday, November 12, 2020

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2023 Buyers Guide Business Continuity

 
1.) 
Eckoh

CallGuard Remote
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.

CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.

This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.

2.) 
OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)

3.) 
Vads

VADS Business Continuity Plan
VADS provides a business continuity plan by providing full outsource services and manage services. we've provided this to several clients. You can contact us for a detailed study case.

4.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
Adapting to the new normal contact center industry has to be ready for work from anywhere agents to maintain business continuity. Even when working from remote locations, the work from home agents or remote agents need to be monitored for smooth customer service operations or effective tele sales.

InterDialog UCCS with its work from home agent ready call center software helps you to have complete control over your contact center operations. Agents can log in from any where , home, office or any other place where they are through their mobile phone or desktop , or even through our ID mobile app . With centralized recording & reporting , you gain visibility of all contact center metrics , and you can manage your center the same way as you were doing when working from office.
 

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