News : Noetica Launches Voice Platform Built Purely for Contact Centres
London, UK, Oct 11, 2016 -- Noetica, a customer interaction software provider, launched the Noetica Voice Platform (NVP™), delivering ACD, IVR, voice recording, quality management and billing, in a telephony solution built purely for the use of contact centres. NVP™ is a new platform which can be deployed either on premise or in the cloud, that frees contact centres from the requirement of an enterprise PBX and radically cuts the cost of inbound, outbound and blended telephony.
CEO of Noetica, Danny Singer, explains the appeal of NVP™: "Telephony is rapidly becoming a commodity and a ‘one size fits all’ way of delivering calls to back-office and the call centre is now obsolete. Noetica is now able to offer a robust and feature rich telephony solution at virtually zero cost to all users of our Synthesys™ platforms. This is excellent news for all those call centres that felt obliged to buy and maintain large enterprise telephony solutions."
NVP™ is available now from Noetica.
Today's Tip of the Day - Complaint Management
More Editorial From Noetica
Noetica is a software development company specialising in intuitive, user friendly software for contact centres. Our software platform, Synthesys™, is a comprehensive package that provides almost everything you will ever need in order to run and manage a successful, effective and efficient call centre operation. Developed over many years and incorporating a wealth of knowledge and experience of the call centre market, Synthesys™ is designed to reduce reliance on IT and empower the business functions to become autonomous and extremely agile by delivering integrated applications to the agents’ desktop intelligently and in record time.
Published: Thursday, October 13, 2016