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News : Noetica Opens New Durham Office to Support Contact Centres in the North of England and Scotland
Durham, England September, 2016 -- Noetica, a call centre technology company, announced that it has opened a new office in Durham to provide project management, support and infrastructure services to its growing client-base in the North of England and Scotland. The Durham office is led by Noetica’s new IT Director, Neil Rushton, who has spent the past 15 years working in contact centres.
Noetica has its head-office at the Hop Exchange in the thriving Borough Market area of London. Since a management buyout in 2010 the company has gone from strength-to-strength, growing the install base for the company’s flagship Synthesys™ solution across contact centres in the UK and internationally.
Managing Director of Noetica, Steven Brooks comments: "The opening of this new office marks a significant milestone in our plans to grow Noetica’s operations. We have invested in developing Synthesys™, added a new voice platform and built our infrastructure services offering. At the same time, we have grown our Noetica team, recruiting directly from the industry we serve, as well as expanding our partner network." Brooks adds: "With a strong client-base in the north of England and Scotland, the time was right to open a second office, placing all of our expertise on the doorstep of so many of the UK’s major contact centres."
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Noetica is a software development company specialising in intuitive, user friendly software for contact centres. Our software platform, Synthesys™, is a comprehensive package that provides almost everything you will ever need in order to run and manage a successful, effective and efficient call centre operation. Developed over many years and incorporating a wealth of knowledge and experience of the call centre market, Synthesys™ is designed to reduce reliance on IT and empower the business functions to become autonomous and extremely agile by delivering integrated applications to the agents’ desktop intelligently and in record time.
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Published: Wednesday, September 28, 2016