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News : Noetica Wins Best Contact Centre Technology Innovation 2020 Award

Noetica, a British company developing software products for the global contact centre market, announced that it has been awarded the ContactCenterWorld Top Ranking Performers Gold Medal, for best Contact Centre Technology Innovation in 2020. Now its 15th year, the awards for the global contact centre industry attracts over 1600 entrants from more than 50 nations and is regarded as the most prestigious industry award program.

This year has seen Noetica bring a series of technology innovations to the global contact centre market. In January, the company announced that it had partnered with Xdroid, integrating Noetica’s contact centre and telephony solution platform with machine learning and artificial intelligence (AI) powered real-time voice analytics. This was followed by patents in Europe and Canada for its Live Person Detection (LPD™) solution, which uses real-time AI to enable contact centres to use predictive dialling and answer machine detection responsibly and compliantly without making a single silent call.

Noetica’s latest product launch is the SABRE™ (Skills & Ability Based Routing Engine), which takes skills-based routing to the next level. With SABRE™, contact centres are able to assign ‘skill conditions’ deemed most important for managing calls in inbound queues and outbound campaigns. Every agent has a set of skills and an ability score for each skill that are adjusted automatically and in real-time based on their performance. Calls are then delivered to agents based on their ability scores, resulting in higher contact centre conversion rates with no added cost.

Founder and Chief Executive Officer of Noetica, Danny Singer states: "We are proud to be recognised with this award, and to be a flagbearer for British contact centre technology innovation. Today, our inbound, outbound and telephony solutions are widely in use by contact centres of all sizes and sectors around the world." Singer adds: "The new technologies we have so far brought to market this year are complemented by the increase in projects we have undertaken with contact centres in the UK, Ireland, South Africa, Australia, Israel, Greece and the US."

#contactcenterworld, @Noetica_


About Noetica:
Company LogoNoetica is a software development company specialising in intuitive, user friendly software for contact centres. Our software platform, Synthesys, is a comprehensive package that provides almost everything you will ever need in order to run and manage a successful, effective and efficient call centre operation. Developed over many years and incorporating a wealth of knowledge and experience of the call centre market, Synthesys is designed to reduce reliance on IT and empower the business functions to become autonomous and extremely agile by delivering integrated applications to the agents’ desktop intelligently and in record time.
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About ContactCenterWorld:
Company Logo# ContactCenterWorld ContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 215,000 corporate 'individual' members have joined the association's website 'ContactCenterWorld.com'. We were established in 1999. www.contactcenterworld.com
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Today's Tip of the Day - Team Days

Read today's tip or listen to it on podcast.

Published: Tuesday, November 3, 2020

Printer Friendly Version Printer friendly version

2023 Buyers Guide Recruitment Products/Services

 
1.) 
Emmersion

Automated Language Testing
Emmersion offers automated assessments to quickly and accurately test speaking, writing, and grammar fluency in 9 languages and counting. We help contact centers improve CSAT scores by screening for top talent and retaining top performers.

2.) 
MainTrax

HireTrax
HireTrax, MainTrax's standalone pre-hire virtual interviewing solution, automatically analyzes the behavioral characteristics found in each candidate's VOICE to help you select reps better suited for the specific job at hand. After all, agents speak with your customers for hours each day so it's vital they possess the behavioral characteristics and personality traits necessary to be successful. By picking those with tendencies of empathy and positive behavioral traits, you'll have a higher caliber of candidates who will perform better on the job and stay.

3.) 
Orion Learning Services Inc.

Assessments for Recruitment, Talent Management, Succession Planning
Looking for assessment tools to help you recruit faster, better and more accurately?

Orion Learning offers a full suite of assessment tools designed to target and report on candidate potential. Our tools are used for recruitment, talent management, succession planning and coaching/mentoring. All of the tools are delivered online and the reports are available online and will provide you with an amazing view of the candidate/individual's potential, interview questions, coaching/mentoring steps and much more.

If you're looking to find the candidate/individual with the highest potential, call Orion today!

4.) 
Vads

VADS Recruitment Services
VADS Indonesia provides a recruitment process with strict selection with various requirements according to client needs. VADS Indonesia also has a database of trained candidates so that it can meet the agent needs quickly and in large numbers.

5.) 
SalesMatch Ltd

Contact Centre Behavioural Assessments
SalesMatch is an intelligent web based sales and contact centre behavioural assessment platform. It is based on the well known, tried and tested DISC psychometric theory, used by thousands of organisations round the world.

- Reduces Agent Attrition - By selecting the right agent for the role
- Increases Performance - By matching the character profile to the task
- Reduces Time Off - A well matched profile to the role reduced work
stress
- Reduces Recruitment Costs - By early identification of the right candidates

Putting the right person in the job role has become the key focus in the drive...
(read more)

6.) 
TactiCall Recruitment Services

TactiCall Recruitment Services
Permanent Placement
Temporary / Labour Hire / Contingent and Contract Hire
Recruitment Consulting Services
Assessment Centre Design and Facilitation
 

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