Noetica, a British company developing software products for the global contact centre market, announced that it has been awarded the ContactCenterWorld Top Ranking Performers Gold Medal, for best Contact Centre Technology Innovation in 2020. Now its 15th year, the awards for the global contact centre industry attracts over 1600 entrants from more than 50 nations and is regarded as the most prestigious industry award program.
This year has seen Noetica bring a series of technology innovations to the global contact centre market. In January, the company announced that it had partnered with Xdroid, integrating Noetica’s contact centre and telephony solution platform with machine learning and artificial intelligence (AI) powered real-time voice analytics. This was followed by patents in Europe and Canada for its Live Person Detection (LPD™) solution, which uses real-time AI to enable contact centres to use predictive dialling and answer machine detection responsibly and compliantly without making a single silent call.
Noetica’s latest product launch is the SABRE™ (Skills & Ability Based Routing Engine), which takes skills-based routing to the next level. With SABRE™, contact centres are able to assign ‘skill conditions’ deemed most important for managing calls in inbound queues and outbound campaigns. Every agent has a set of skills and an ability score for each skill that are adjusted automatically and in real-time based on their performance. Calls are then delivered to agents based on their ability scores, resulting in higher contact centre conversion rates with no added cost.
Founder and Chief Executive Officer of Noetica, Danny Singer states: "We are proud to be recognised with this award, and to be a flagbearer for British contact centre technology innovation. Today, our inbound, outbound and telephony solutions are widely in use by contact centres of all sizes and sectors around the world." Singer adds: "The new technologies we have so far brought to market this year are complemented by the increase in projects we have undertaken with contact centres in the UK, Ireland, South Africa, Australia, Israel, Greece and the US."
About Noetica:
Noetica is a software development company specialising in intuitive, user friendly software for contact centres. Our software platform, Synthesys, is a comprehensive package that provides almost everything you will ever need in order to run and manage a successful, effective and efficient call centre operation. Developed over many years and incorporating a wealth of knowledge and experience of the call centre market, Synthesys is designed to reduce reliance on IT and empower the business functions to become autonomous and extremely agile by delivering integrated applications to the agents’ desktop intelligently and in record time.
About ContactCenterWorld:
# ContactCenterWorld
ContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 215,000 corporate 'individual' members have joined the association's website 'ContactCenterWorld.com'. We were established in 1999.
www.contactcenterworld.com
Published: Tuesday, November 3, 2020
| 5.) |  Contact Centre Behavioural Assessments SalesMatch is an intelligent web based sales and contact centre behavioural assessment platform. It is based on the well known, tried and tested DISC psychometric theory, used by thousands of organisations round the world. - Reduces Agent Attrition - By selecting the right agent for the role - Increases Performance - By matching the character profile to the task - Reduces Time Off - A well matched profile to the role reduced work stress - Reduces Recruitment Costs - By early identification of the right candidates Putting the right person in the job role has become the key focus in the drive... (read more) |
LOGIN WITH YOUR CONTACTCENTERWORLD.COM ACCOUNT
I am checking out all the amazing and daily updated content on ContactCenterWorld.com and networking with professionals worldwide
Send To Friends Post On My Wall