News : noHold AI Integrates with Top Collaboration Platform, Cisco Spark
Milpitas, CA, USA, Aug 31, 2016 -- noHold Artificial Intelligence (AI) platform now supports Cisco Spark, making it possible for Spark users to leverage a Virtual Assistant directly from within a room.
Spark is a collaboration platform designed to "create secure, virtual rooms where teams work together from anywhere. Using Spark’s open APIs, noHold was able to build a connector that enables users to find answers to their questions directly from the room interface. For example, if a user has a question while working in a room that already has a Virtual Assistant added, all they have to do is mention (@) the Virtual Assistants handle name in the text box along with the question. The Virtual Assistant will appear within that same chat window, and respond accordingly. Adding a Virtual Assistant to a room is as easy as adding a human. Simply look up the name of the Virtual Assistant and click add.
Moving forward, the process to create a Virtual Assistant with noHold’s platform will become more and more intuitive. Diego Ventura, CEO and founder of noHold says, "It is noHold’s objective to make sure that our Virtual Assistants work through as many pertinent channels as possible such as voice, SMS, Facebook, Alexa and certain collaboration platforms like Cisco Spark."
Posted by Veronica Silva Cusi, news correspondent
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About noHold Inc.:
noHold provides Virtual Assistant solutions. A Virtual Assistant (also known as a Virtual Agent, or Automated Chat Agent) is a self-service application that interacts with website visitors by answering questions about your company's products and services.
Cisco provides Unified Customer Contact solutions that extend customer care beyond simple phone transactions and the traditional contact centre to unique content-rich customer centric experiences. These solutions let you uniquely personalize communication with individual customers through a variety of media including voice, Web, e-mail, and video.
Published: Thursday, September 1, 2016