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News : Noida WhatsApp Helpline Gets 5,300 Messages in 15 Days
Noida, India, July 2, 2015 -- Noidawalas may not score well on the traffic rules scorecard, but when it comes to informing the police about a rule breach, they are super active. At least that's what the number of messages received on the Noida Traffic Police's WhatsApp helpline indicates. Launched on June 9, the helpline has received over 5,300 complaints by commuters informing the cops about jams and traffic rule violation in the city.
While the Delhi Police recently announced that they'll be giving out free movie tickets to anyone who sends them video clips and pictures of those violating traffic norms, Noida cops say they don't need to dole out freebies as their helpline is already flooded with messages from vigilant Noidawalas.
Noida is super active in sending complaints: Cops
"The helpline is quite a hit with Noidawalas as we keep getting complaints and suggestions on it," says R N Mishra, SP (Traffic), Noida.
He adds, "In the last 15-20 days, we have received more than 5,300 complaints. This is why we are not considering following Delhi Traffic Police's model of giving out freebies to people. We do not need it."
Morning traffic jams are Noida's biggest traffic problem
The traffic snarls of NCR might be Twitterati's favourite joke, but now, instead of tweeting about it, you can inform the police. And the city's traffic cops say that Noidawalas pick up their phones the most in the morning. Mishra says, "In the morning hours, our phone beeps incessantly with everyone sending WhatsApp messages complaining about traffic jams. The helpline comes in handy for us too, as we get to know about a jam almost immediately. Once we receive a message from a particular area, the traffic sub-inspector of that area is alerted after which immediate action is taken."
Another traffic cop adds, "Like a few days ago, many commuters were stuck in the morning in Sector 52 and 62 due to trucks and other heavy vehicles plying on the roads. We received a message about it from one of the commuters after which we sent out a team to clear the traffic."
Messages dysfunctional traffic signal
Another major traffic problem reported by commuters is the non-functional traffic signals. "We have received many complaints regarding inoperative traffic signal in different areas. Two inoperative signals at Sectors 76 and 53 were repaired after we received messages about them on our helpline," a cop says, adding "Surprisingly, we haven't received any complaint about parking issues."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Customer Satisfaction
Published: Friday, July 3, 2015