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News : Noor Takaful Accelerates its Digital Transformation Journey with BIOS Middle East’s Cloud

#contactcenterworld

Dubai, UAE, Dec 17, 2019 -- BIOS Middle East, a managed services and cloud provider in the UAE, announced that it has successfully completed Noor Takaful’s migration from on premise to the cloud, to accelerate its digital transformation journey.

Noor Takaful was established in early 2009 to provide a broad range of Islamic insurance (takaful), general and customised insurance products and services to individuals, families, groups and companies in the UAE market.

Insurance companies in the UAE are required to adhere to NESA compliance; as such, the applications must be hosted in the UAE with an in-country disaster recovery. After an extensive search in the market, Noor Takaful chose BIOS Middle East and CloudHPT for the cloud migration project.

Rajesh Sethi, CEO of Noor Takaful | Ethical Insurance, said: "It’s an exciting time for Noor Takaful, this project was extremely crucial to take the business to the next level of growth and we’re delighted to have chosen BIOS Middle East as our partner. I am confident that we will be even more responsive and customer centric now."

An intense three-month migration process followed, involving over 60+ engineers between application vendors, Noor Takaful and BIOS Middle East’s teams, resulting in a successful migration of Noor Takaful’s critical applications and data. The services delivered and migrated include domain migration, email migration to M365 with Mail Assure security and archiving from Solarwinds. 

Dominic Docherty, Managing Director, BIOS Middle East, said: "The insurance industry in the UAE is undergoing a profound transformation and technology is at the forefront of it. BIOS Middle East is proud to be the technology partner of choice for Noor Takaful and this complex, critical project allows us to leverage our knowledge and experience in the insurance industry to provide Noor Takaful a modern, agile and cost effective platform on which to run their business with confidence."

Furthermore, core insurance applications pertaining to motor, life and general were upgraded, while services such as contact center, file server, UAT & test environment were all migrated to CloudHPT in Dubai, with disaster recovery delivered to CloudHPT in Abu Dhabi. 

The NESA compliance mandate from the Insurance Authority made it imperative to provide a Security Incident & Event Monitoring (SIEM) service that was both complaint and cost effective for Noor Takaful. BIOS Secured, is a SIEM platform backed by a 24/7 Security Operation Center (SOC) including continuous vulnerability assessments, ensures that Noor Takaful’s cloud infrastructure adheres to NESA standards.

In addition, Noor Takaful has outsourced IT infrastructure and Network operations for their remaining on-premise equipment to BIOS Assured. BIOS Assured provides full managed services for all on premise infrastructure across 4 locations which is backed by an in-country 24/7 NOC for Noor Takaful. The final requirement was for end user support and this was met through a help desk called BIOS Assist. This service provides Noor Takaful with a single point of contact for all IT related issues for end users. Auditable remote access from BIOS L1 engineers ensures compliance and swift ticket resolution.

Frederick Bisbjerg, Chief Digital Acceleration Officer, Noor Takaful | Ethical Insurance, said: "As part of our digital transformation drive, we have successfully migrated from an on-premise setup and have implemented a fully managed cloud environment to run the business. This modern, agile, scalable and secure cloud environment eliminates future CAPEX requirements in the process. We now have a future proofed IT environment that is compliant to the industry standards and lower running operational costs."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: hhttps://securitymiddleeast.com


Today's Tip of the Day - Technology

Read today's tip or listen to it on podcast.

Published: Thursday, December 19, 2019

Printer Friendly Version Printer friendly version

2021 Buyers Guide Recording

 
1.) 
ASC

ASC Recording Insights and neo
ASC Recording Insights guarantees legally compliant recording and analysis of all communication channels in Microsoft Teams - including audio calls (internal and external calls), chat conversations and video meetings.

neo Recording, QM & Analytics address all enterprises with recording needs, especially contact centers. The content of communication becomes accessible and critical information and trends are revealed, providing real-time business intelligence for immediate management action.
PH: +1 917 475 9200

2.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

3.) 
Geomant

Microsoft Teams Cloud Recording Service
Geomant offers a fully managed recording service for those organisations who need to address compliance or quality management while working on Teams. The Service utilises Verint’s market leading recording technology and is hosted by Geomant in Microsoft Azure. Our managed service approach is unique in that it allows organisations to benefit from advanced recording features, all while being free from any technical infrastructure or maintenance requirements that come with a traditional on-premises set up.
PH: 01789 387900

4.) 
Lieber & Associates

Recording System Consulting
L&A provides vendor-independent consulting services to select, contract for, test, and implement contact center recording systems. The firm's consultants specialize in contact center I.T. and have several decades of experience each with all major and many smaller makers of phone and call recording systems.
PH: +1-773-325-0608

5.) 
Nuxiba Technologies

CenterWare
Enterprise recording management for storage, retrieval, playback, and monitoring communications throughout your contact center.

Record screen activity and calls across agent workstations, measure and monitor quality levels across all campaigns and analyze recordings to capture first-hand customer data and requirements.

Easly access all recordings and critical information to provide improved customer experience, sales, and productivity!

6.) 
OrecX

Oreka TR
Oreka TR total recorder includes all of the call recording capabilities you will need, at about half the cost of competing for call recorder solutions, including screen recording, mobile phone recording, live monitoring, on-demand recording, multi-tenancy, multi-site recording, audit trail, call exporting, retention management, auto-tagging (for speech analytics and phrase spotting) and so much more.
PH: 3109672003

7.) 
PCS Software

PCS GD
Call recording solution fully integrate to all main pbx solutions.
PH: +55 11 3075-2933
 

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