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News : North Alabama Crisis Services Received More Calls in 2018 than Ever Before

#contactcenterworld

Huntsville, AL, USA, June, 2019 -- The National Domestic Violence Hotline says that every minute 24 people are victims of rape, physical violence or stalking by an intimate partner.

More people in north Alabama are reaching out for help with domestic violence. The nonprofit Crisis Services of North Alabama says last year they received 4,000 more calls to their helpline than ever before.

They attribute some of the increase to a shift in culture.

Becky Cecil is the Development Manager for Crisis Services of North Alabama and she says that the movements like #MeToo as well as celebrities coming out and sharing their stories of domestic violence and sexual assault is empowering people to reach out if they are in a similar situation.

Those stories can show victims they are not alone. Which Cecil says can help take the blame off of the abused and place it back on the abuser. "I think a lot of time with sexual violence we blame the victim, oh if you weren't wearing that skirt you wouldn't have been sexually assaulted or you're a man, how could you be sexually assaulted?"

With victims more empowered to reach out and call the helpline, Crisis Services volunteers are given the opportunity to be a listening ear and offer resources to victims. "They are there to handle whatever situation is presented to them and then they are also able to refer them to services," says Cecil.

Services that include shelters, forensic nursing, legal services and much more. These Services can help transform people in the Tennessee Valley from victims to survivors.

If you are a victim of domestic violence or anyone in a crisis the helpline can direct you to the resources you need or if you just need someone to talk to you can give them a call at (256) 716-1000.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://whnt.com


About National Domestic Violence Hotline:
Company LogoThe National Domestic Violence Hotline is a 24-hour, confidential, toll-free hotline created through the Violence Against Women Act (VAWA) in the United States.
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Today's Tip of the Day - Motivation & Charity Work

Read today's tip or listen to it on podcast.

Published: Friday, June 28, 2019

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2021 Buyers Guide Recording

 
1.) 
ASC

ASC Recording Insights and neo
ASC Recording Insights guarantees legally compliant recording and analysis of all communication channels in Microsoft Teams - including audio calls (internal and external calls), chat conversations and video meetings.

neo Recording, QM & Analytics address all enterprises with recording needs, especially contact centers. The content of communication becomes accessible and critical information and trends are revealed, providing real-time business intelligence for immediate management action.

2.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.

3.) 
Geomant

Microsoft Teams Cloud Recording Service
Geomant offers a fully managed recording service for those organisations who need to address compliance or quality management while working on Teams. The Service utilises Verint’s market leading recording technology and is hosted by Geomant in Microsoft Azure. Our managed service approach is unique in that it allows organisations to benefit from advanced recording features, all while being free from any technical infrastructure or maintenance requirements that come with a traditional on-premises set up.

4.) 
Lieber & Associates

Recording System Consulting
L&A provides vendor-independent consulting services to select, contract for, test, and implement contact center recording systems. The firm's consultants specialize in contact center I.T. and have several decades of experience each with all major and many smaller makers of phone and call recording systems.

5.) 
Numonix

IXCloud
Numonix's IXCloud is one of the first fully managed compliance recording solutions for Microsoft Teams. IXCloud securely records, stores and analyzes interactions in the cloud without physical or virtual servers. As a fully managed Azure-based, Software-as-a-Service cloud interaction recording solution, IXCloud takes interaction capture into the future. It enables instant and elastic scalability to support business growth and provides the necessary tools to enhance business performance while maintaining compliance. IXCloud redefines versatility with its OpenAPI framework that enables application development. Companies and third-party developers benefit from IXCloud native capture technology, whether it be integrating with internal systems or building a third-party application.

6.) 
Nuxiba Technologies

CenterWare
Enterprise recording management for storage, retrieval, playback, and monitoring communications throughout your contact center.

Record screen activity and calls across agent workstations, measure and monitor quality levels across all campaigns and analyze recordings to capture first-hand customer data and requirements.

Easly access all recordings and critical information to provide improved customer experience, sales, and productivity!

7.) 
OrecX

Oreka TR
Oreka TR total recorder includes all of the call recording capabilities you will need, at about half the cost of competing for call recorder solutions, including screen recording, mobile phone recording, live monitoring, on-demand recording, multi-tenancy, multi-site recording, audit trail, call exporting, retention management, auto-tagging (for speech analytics and phrase spotting) and so much more.

8.) 
PCS Software

PCS GD
Call recording solution fully integrate to all main pbx solutions.

9.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS enables organizations to adhere to all compliances with its inbuilt call recording software and also has an option for screen recording. With centralized repository of all voice logs, its easy to maintain & retrieve all voice files and have a central control in case of multiple branches set up.
 

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