Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used




Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used


This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

Become a Basic Member for free. Click Here

News : North Carolina Activates Coronavirus Helpline, Gets 150+ Calls


Charlotte, NC, USA, Feb 12, 2020 -- Call it the epicenter of the coronavirus in our state.

"These are experts in poisoning and now as well on the coronavirus," said Dr. Michael Beuhler, Medical Director of North Carolina Poison Control.

The Poison Control Call Center is now also the coronavirus helpline, one of the first in the country.

"It’s been busier, but we’ve still been able to answer the phone and get people’s questions answered and handle the poison emergencies as well," said Dr. Beuhler.

In the first two weeks since the line went live, more than 160 people have called the center with questions and concerns.

Sponsor message - content continues below this message

2021 '16th annual' Global Contact Center World Awards CLOSING SOON!

Enter your Center, Strategy, Technology Innovation, People and more into the ONLY TRULY GLOBAL awards program - regarded by many as being like the Olympics for the Contact Center World! Join the best from over 50 nations and compete for the most prestigious awards out there! Join the FREE Webinar


Content continues ….

"A lot of them are general calls about what is the virus and how it potentially spreads," said Dr. Beuhler. "We’ve got questions about can I get it from this particular way or another way."

They’ve also taken nearly a dozen calls that needed escalation, either because they’d recently been to china and were showing symptoms or there was similar concern.

"Every now and then, someone will call, and we’ll say that scenario sounds a little bit concerning," said Dr. Beuhler. "What we then do is we’ll speak with the department of public health at the state level and then try to figure out, is this person at risk?"

The Charlotte-based center did this for both Zika and Ebola virus. Experts said they don’t want to spread unnecessary fear.

The hope is, callers will educate themselves and potentially prevent spreading the disease and misinformation about it.

"We wanted to get this out there early and get your questions answered immediately and it will be 100% right," said Dr. Beuhler.

So, what are the chances you will get coronavirus?

Near zero, according to health experts.

"Ten million people in North Carolina and none of them have the virus right now," said Dr. Beuhler. "The chances are pretty low."


Posted by Veronica Silva Cusi, news correspondent

Today's Tip of the Day - Training Sweetener

Read today's tip or listen to it on podcast.

Published: Friday, February 14, 2020

Printer Friendly Version Printer friendly version

2021 Buyers Guide Surveys

Nuxiba Technologies

Provide an unparalleled, engaging user experience for the creation of dynamic voice broadcasting campaigns. Its block-based interface enables you to develop easy to complex call flows aligned with given strategic business targets by simple drag and drop operations.

Mass Automated Telephone Surveys are based on a key-pad answering system that enables you to poll large audiences with your own custom questions. They are great for:

- Building Customer Loyalty
- Lead Generation
- Enhancement of Current Service Portfolios

Manage the platform with great ease and assess your results. Schedule your demo or request a quote today!

ABOUT US IN 60 seconds!

Sponsor Message

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =