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News : North Charleston Call Center Eliminating Up to 150 Jobs
North Charleston, SC, USA, Jan 12, 2016 -- The operator of a North Charleston call center is eliminating up to 150 local jobs and shutting its Upstate office, blaming the moves on an unexpected and "severe" decline in its health care business.
DialAmerica Marketing notified the state Department of Employment and Workforce on Friday that it would permanently lay off workers at its 8085 Rivers Ave. location over three weeks starting Jan. 30.
It also said in the formal notice that it would keep the call center open "and continue its other services that operate out of that facility."
The Mahwah, N.J.-based telemarketing business opened in Rivers Park Business Center near Greenridge Road in 1997. The company blamed the cutbacks in part on a drop in business from health insurance clients after their annual enrollment periods ended.
It also said a customer from that industry is moving some work offshore, resulting in "a negative impact ... in a few of our locations," according to a statement DialAmerica provided to The Post and Courier on Tuesday.
In addition to the North Charleston layoffs, the company said it will be closing locations in Greenville and Amherst, N.Y.
In its Jan. 8 notice to a state labor official, DialAmerica said UnitedHealth Group’s XLHealth division "unexpectedly" cut back its call center requirements Jan. 4. It also said it was unable to provide affected employees with the required 60-day advance notice about the layoffs "because of this unforeseeable business circumstance."
All operations related to the XLHealth contract will be eliminated by Feb. 12.
DialAmerica said it is working with the U.S. Department of Labor’s Rapid Response Team for Employment and Workforce Development to "provide our employees with assistance in job placement with area employers and other related services."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Finding A Workforce Management System
More Editorial From DialAmerica Marketing Inc
About DialAmerica Marketing Inc:
DialAmerica, headquartered in Mahwah, New Jersey is one of the nation's privately owned telesolutions companies. We've been around since 1957. Our 5,000 employees work on behalf of our clients every day. We are passionate about what we do Many of us started out working the phones and we love being on the front line. Every customer is different - it's something we've learned, respect, and thrive on. In today's market there is no room for error.
Published: Wednesday, January 13, 2016