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News : North Charleston Outsourcing Firm Adding 200 Jobs
Oct 23 2014 -- A customer-service outsourcing firm is adding 200 full-time jobs in North Charleston to support a client in the health care business, the governor's office said.
Hiring at APAC Customer Services Inc. is underway.
"The positions will include both team leader and back-office customer care roles," according to a statement.
APAC is an Illinois-based subsidiary of Expert Global Solutions Inc. Its local office is at 4275 Bridge View Drive, which it shares with a sister company, NCO Financial Systems Inc.
The state's readySC program is helping APAC screen and train prospective hires.
Posted by Veronica Silva Cusi, news correspondent
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About Expert Global Solutions:
Expert Global Solutions (EGS) is a global customer service organization, delivering leading outsourced solutions, for customer and financial care. Serving the world’s leading companies, EGS helps decision-makers delight their customers and deepen brand engagement. With revenues of $1.2B, EGS has over 40,000 employees in more than 70 locations across 11 countries. EGS customer care support services, delivered through voice, text, chat and email, span the customer management experience. From answering product-related questions and technical support, to up-selling and cross-selling, to social care. For financial care, EGS supports critical financial management functions, such as accounts receivable management, revenue cycle management, and order to cash. EGS has deep vertical expertise, with a unique understanding of industry-specific needs, including healthcare, financial services, logistics, online retail, technology, telecommunications and utilities. An award winning company and equal opportunity employer, EGS is committed to delivering an exceptional customer experience, in every interaction.
Published: Monday, October 27, 2014