News : North Platte Police Plans for New Call Center
Gothenburg, NE, USA, Sept 2, 2015 -- Everyday 911 dispatchers answer the phone and help save lives.
"We do all of the 911 calls for Lincoln County, we dispatch all of the services for our department, the Lincoln County Sheriff's office, Gothenburg Police Department, and of course, fire and rescue," said North Platte Police Chief Mike Swain.
But the call center is almost 15 years-old, and it is becoming out of date.
"Parts are becoming extremely hard to get through Motorola, and it gets to the point where if one of those go down, and we can't get parts, we are in a lot of trouble so it's time to replace everything," said Swain.
Mary Ann Agler has worked at the call center for 40 years and cannot fully stress the importance of modern equipment.
"We are who you call in an emergency, we are your life line, it is imperative that everything in here works like its supposed to," said Agler.
And when you do call in an emergency situation, but for some reason the center is not working, peoples lives are on the line.
"And we have had situations where individuals called 911, and they couldn't say where they were, and the system wasn't plotting the proper location and we couldn't get there as fast as we wished we would have," said Agler.
The police department is working with Motorola to find the best deal for their buck.
"The plan is the $864,00 will include five years of service and maintenance agreements," said Chief Swain.
Motorola ensured the police department the new call center will get 20 years out of it.
Posted by Veronica Silva Cusi, news correspondent
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Published: Friday, September 4, 2015