News : North Tyneside College Answers Call for Course
Wallsend, England, UK, May 2, 2016 -- Wallsend’s Tyne Metropolitan College is helping US-based call centre firm Sitel create a training programme for its employees in the north east.
Sitel employs thousands of people all over the world, including more than 600 at its North Tyneside site, at Benton’s Balliol Business Park, and it is now putting together a new leadership and management course for them.
TyneMet business development executive Andrea Condra said: "This is a unique and exciting training opportunity for us, bringing a boost to the region’s higher-level skills base.
"The college is delighted to have been chosen as the provider for the level-five leadership and management training programme, which has been developed in line with Sitel’s company ethos.
"This aims to bring value to both the employer and its employees."
Posted by Veronica Silva Cusi, news correspondent
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As caring for customers becomes the differentiator that drives consumer spend, Sitel is advancing its position as a world leader in outsourced customer care innovation. With 30 years of industry experience, Sitel’s 56,000 employees support clients with CRM contact center services that provide predictable and measurable Return on their Customer Investment by building customer loyalty, increasing sales and improving efficiency. Sitel’s global solutions include customer acquisition, customer care, technical support and social media programs. Support operations span from home based agents to 110+ domestic, nearshore and offshore centers in 23 countries across North America, South America, Europe, Africa and Asia Pacific. Sitel manages client programs on behalf of some of the best known brands in the world in 40 languages. Sitel is privately held and majority owned by Canadian diversified company, Onex Corporation.
Published: Wednesday, May 4, 2016