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News : North Wales Women's Centre Opens Wrexham Contact Centre

#contactcenterworld

Wrexham, Wales, Dec 29, 2021 -- A vital service protecting vulnerable women across North Wales is opening two new contact centres - with one in Wrexham.

The North Wales Women's Centre, in Rhyl, was forced to close its doors during lockdown, preventing women using its drop-in service.

Now the centre has re-opened and is launching its new Pathfinder offices in Wrexham and Bangor and that has been welcomed by Women's Centre managing director Gemma Fox.

It provides early intervention and support to vulnerable women, often with issues such as alcohol and substance misuse, mental health problems and family relationships, to reduce the number in the criminal justice system while helping them live safer, healthier lives.

Gemma Fox said: "These are places which are welcoming, warm, friendly places where women who have been through trauma can be reassured and have confidential conversations in a safe environment.

"We know these centres can encourage women to rebuild their lives and without the help of the Commissioner we just wouldn't have been able to go ahead with the plans

"The return to face to face work will encourage women to seek out support again as during the pandemic that personal contact couldn't be there.

"We are beginning to see an increase in demand and are expecting this to grow with the developing economic fallout of the pandemic and drops in benefits."

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North Wales Deputy Police and Crime Commissioner Wayne Jones said: "We are very keen to support the ongoing work of the centre to divert women out of the criminal justice system whenever possible.

"We know the impact a sentence can have on a family and that's why we want to continue our support and we welcome the fact that the centre is opening new bases in Wrexham and Bangor to make its services more accessible to women across North Wales.

"I know from my own experience how very, very helpful these services are to women at risk including those who come to the centre and want to change their lives.

"They have an excellent record of supporting women who are in difficult situations and in diverting them away from prison.

"Covid has brought extra challenges with the reduction in face to face meetings but they have continued to do excellent work and it's great that they can now develop services across North Wales."

Yvonne Wild, project manager at the centre, said: "Women come to us through different routes, not just referrals from police or those who have committed offences, but those also at risk of offending.

"They're often those who are homeless or with alcohol or drug problems, victims of domestic abuse and those in financial difficulty, particularly with the reduction in Universal Credit.

"There are also people who have lost jobs, especially in an area like Rhyl which is one of the most deprived in Wales, but also in Bangor and in Wrexham where we get the most referrals.

"There has been an increase in the numbers seeking support with domestic abuse and housing problems that we are dealing with and it hasn't helped that women have not been able to call in during lockdown.

"However we were delighted to restart our Wednesday drop in service in Rhyl in September where women can call by without an appointment."

To contact the North Wales Women's Centre and for support go to the website or call 01745-339331.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.leaderlive.co.uk


Today's Tip of the Day - Buying New Technology

Read today's tip or listen to it on podcast.

Published: Thursday, December 30, 2021

Printer Friendly Version Printer friendly version

2022 Buyers Guide Headsets

 
1.) 
All Ears Ltd

Freemate headsets, and sanitary solutions for headsets
Freemate headsets available, corded and wireless for telephony and USB. 3 year warranty compatible with all model phones. We supply accessories from downleads, USB leads, ear cushions, leatherettes and we service call centre headsets, these are sanitised and repaired or serviced as required.

We supply the corporate environment, Government departments, security, medical and professional offices and meet the needs of many of New Zealand's SOHO market.

We can even develop and create one-off solutions for those with mobility or disability limitations opening up a world of freedom in communications. And we like to have fun on the journey.

2.) 
Comfort Telecommunications

Smith Corona Headsets
3 year warranty compatible with all model phones. Accessories also available. Cords, earpads, etc all factory direct pricing

3.) 
CTCOMM

Plantronics
Jabra
Sennheiser

4.) 
Headsets Connect

Since 1998, Headsets Connect has been supplying Call Center Grade corded phone headsets, wireless headsets, headset telephones and a wide range of headset accessories to accommodate Medical, Insurance, Financial offices and large Call Centers environments offering you value, comfort, flexibility and increased productivity in your day to day business.

5.) 
Headsets123


Since 1998 Headsets123 has been supplying Call Center Grade corded phone headsets, wireless headsets, headset telephones and a wide range of headset accessories to accommodate Medical, Insurance, Financial offices and large Call Centers environments offering you value, comfort, flexibility and increased productivity in your day to day business.

Our offices are located just outside of Seattle, WA. We hope you enjoy our wide range of headsets and accessories.

6.) 
Hello Direct

Poly, Jabra, EPOS, JPL, Cisco, Logitech
We offer a broad portfolio of headsets to include Headsets with QD (Quick Disconnect), DECT and Bluetooth wireless headsets, USB Headsets, Zoom and Microsoft Teams Certified Headsets, UC headsets, Contact Center headsets, Work From Home headsets, hybrid work headsets, and more! We supply all headset accessories to include ear cushions, mic screens, lapel clips, training-y cables, interface cables, EHS cables, replacement parts, and more.
Hello Direct offers headset Refresh and Voice Testing Services and a new UVC Sanitize Service where we use our commercial UVC cabinets to sanitize your headsets and handsets with UVC light technology.

7.) 
Jabra

Jabra
Jabra is a leader in engineering communications and sound solutions – innovating to empower both consumers and businesses. We are committed to letting people hear more, do more, and be more than they ever thought possible. Through sound and video, we help transform lives. Jabra engineering excellence leads the way, building on 150 years of pioneering work. This allows us to create integrated headsets and communications tools that help professionals work more productively; wireless headphones and earbuds that let consumers better enjoy calls, music, and media; and pioneering video conferencing solutions, enabling seamless collaboration between distributed teams. Jabra employs approx. 1,400 people worldwide

8.) 
JPL Telecom

Based in Dorset, England, JPL designs and manufactures innovative professional telecom headsets. We have a wide range of professional telecom and call centre use headsets in wired, wireless DECT and Bluetooth styles.

Making sure that your customer’s voice can be heard is vital. JPL Telecom ensures that your customer’s experience is first-class. All headsets have our Surround Shield™ noise cancellation to make certain your customer only hears what you want them to hear. Comfortable and attractively designed headsets are built to withstand the constant use in any call centre environment.

Our aim is to continuously improve customer choice, offering a fair price and value to our resellers and end users.

9.) 
Leitner Headsets

Contact Center Headsets
Over one million North American businesses have purchased headsets from us in the past two decades – we understand headsets.

Leitner Headsets are the most durable contact center headsets backed by a 5 Year Warranty, giving you a best-in-class productivity tool that fits your needs (and your head). As the trusted experts, we make headsets simple to choose, and easy to use.

10.) 
Unicom Services Ltd.

Contact center headsets and conference solutions
Unicom Services Ltd. is a distributor of professional headsets and communication solutions for all possible applications.

Products and Services:
* Headsets for contact center, office, small office and home, mobile phones, computer headsets and adapters.

* Conference systems - audio video terminals, personal and group multipoint conferences.

* Telecom Products - office wired and wireless phones, dect systems, softphones.

* Video conference software for contact centers and offices.

* Unified Communication Solution.

11.) 
Xiamen Mairdi Electronic Technology Co., Ltd

Call Center Headsets
Mairdi is a professional call center headsets maker in China. We've designed, produced and exported professional communication headsets for 16 years. Our headsets were exported to over 120 countires in the world.
Our headsets are widely compatible with nearly all IP Phones, desk phones, PC and mobiles. They are all noise cancelling and with built-in hearing protection technology. Our headset accessories are Plantronics or Jabra compatible. All the headsets and accessories are CE,FCC, RoHS certificated.
 

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