#contactcenterworld

Sheffield, UK, March 7, 2018 -- Forty Sheffield Carillion call centre jobs have been saved after staff were hired by train operating company Northern - in a deal which also safeguards the jobs of 200 cleaners.

The team, based on Broad Street West, supported Northern’s and Grand Central’s passenger operations.

Northern will set up its own in-house call centre, although a location has yet to be chosen, a spokesman said.

Carillion also had 200 people cleaning and maintaining Northern’s 477 stations. They will transfer to become permanent employees at ISS, which Northern has awarded an initial 12-month contract to.

Employee Engagement Awards NOW OPEN!

Enter your center,and compete for this prestigious award to attract new staff and show investors and customers you are #1 in your nation!!

FIND OUT MORE HERE

Content continues ….

Carillion collapsed into liquidation in January with debts and a pension deficit. Its affairs are being managed by the Insolvency Service.

The Sheffield call centre employed 240. Sheffield telemarketing company Ant Marketing hired 20 staff in January and has been bidding to hire more ‘well-trained’ workers.

An Insolvency Service spokesman said the number of staff had fallen ‘as contracts have transitioned and with natural attrition’ to 110 today. The figure includes 10 moving to Grand Central and 30 to Northern.

David Brown, managing director, Northern, said: "Whilst the collapse of Carillion caused some short-term operational issues, I am pleased that we now have a strong outcome for Northern and those colleagues who have been supporting our operations.

"The collapse of Carillion was naturally very worrying for those impacted and so we’re pleased to be able to secure these roles supporting Northern’s customer service and facilities management operations. I’d like to thank those colleagues for their support and commitment during the last few weeks."

Northern and Grand Central are part of Arriva Trains UK.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.thestar.co.uk