
Sheffield, UK, March 7, 2018 -- Forty Sheffield Carillion call centre jobs have been saved after staff were hired by train operating company Northern - in a deal which also safeguards the jobs of 200 cleaners.
The team, based on Broad Street West, supported Northern’s and Grand Central’s passenger operations.
Northern will set up its own in-house call centre, although a location has yet to be chosen, a spokesman said.
Carillion also had 200 people cleaning and maintaining Northern’s 477 stations. They will transfer to become permanent employees at ISS, which Northern has awarded an initial 12-month contract to.
Carillion collapsed into liquidation in January with debts and a pension deficit. Its affairs are being managed by the Insolvency Service.
The Sheffield call centre employed 240. Sheffield telemarketing company Ant Marketing hired 20 staff in January and has been bidding to hire more ‘well-trained’ workers.
An Insolvency Service spokesman said the number of staff had fallen ‘as contracts have transitioned and with natural attrition’ to 110 today. The figure includes 10 moving to Grand Central and 30 to Northern.
David Brown, managing director, Northern, said: "Whilst the collapse of Carillion caused some short-term operational issues, I am pleased that we now have a strong outcome for Northern and those colleagues who have been supporting our operations.
"The collapse of Carillion was naturally very worrying for those impacted and so we’re pleased to be able to secure these roles supporting Northern’s customer service and facilities management operations. I’d like to thank those colleagues for their support and commitment during the last few weeks."
Northern and Grand Central are part of Arriva Trains UK.
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.thestar.co.uk
About PWC:At PricewaterhouseCoopers, we measure our success by yours. Every day our more than 163,000 people in 151 countries go to work to help our clients succeed. From Dublin to Durban, from Minneapolis to Manila, our job is channelling knowledge and value through our lines of service and 22 industry-specialised practices.
Published: Thursday, March 8, 2018
1.) | 3Fiftynine CardBoard This real-time walldisplay is able to show every form of contact in a clear wallboard, with the necessary KPI’s per channel; like phone, chat, etc. |
4.) | CCT Solutions CCT ContactPro ContactPro empowers agents to efficiently serve customers in today's demanding world of Omni-Channel communication. The state-of-the-art technology solution helps contact centers to leverage their existing Avaya infrastructure while decreasing contact center costs and increasing customer satisfaction. With a strong focus on Omni-Channel functionality ContactPro defines a new method for integrated traditional voice contacts, emails, fax and documents with modern web and smartphone communication for any WebRTC, chat, assistant browsing and file sharing, online presence, SMS/IM (text) and social media activities. Additionally, the web supervisor functions provide simple reporting and full me... (read more) PH: +1 305 766 3264 |
6.) | ComSys S.A. CFront for Digital Communication Channels CFront by Comsys is a state-of-the-art application that enriches contact centers with digital communication and collaboration capabilities. CFront is natively compatible with Aspect Unified IP and Cisco Unified Contact Center (UCCE/UCCX) platforms and connects them with all the major communication channels. Comsys is a provider of οmnichannel customer engagement solutions that assist companies around the world in delivering unique customer experiences. For the last 15 years, Comsys designs and implements complex projects for clients from the outsourcing, financial services, telecommunications, and retail sectors. Comsys enjoys strategic partnerships with technology vendors like Cisco®, Aspe... (read more) PH: +302109241486 |
7.) | Consilium Software Consilium UniVCX™ You may have seen the meme going around that captures what tipped the balance towards digital. The questionnaire asks, “who is driving your digital transformation?” After “CEO” and “chief digital officer”, the third option is “Covid-19” highlighted with a red circle. The pandemic has been tragic in the toll it has taken on the lives and health of the global population, forcing billions to stay at home. Yet, it has also been a catalyst for change in a bigger way than any event since the last world war. Who would have thought that a bank would lend a new customer a million dollars or more based on a video inspection of the mortgaged property and without any physical paperwork or face-to-face K... (read more) PH: (+61) 406 501 368 |
8.) | CTCOMM Youtube |
14.) | Hodusoft Pvt. Ltd. Omnichannel Contact Center Software "HoduCC" is a comprehensive and consolidated contact center software. It guarantees to provide the best call center software that suits best for all types of call centers. Being one of the top Voice over Internet Protocol (VoIP) solutions providers across the globe, HoduSoft ensures that this contact center software offers intelligence, security, and advanced features. HoduCC has been designed in a way to make sure that user loyalty is built and the customers’ expectations are accomplished. Doesn’t matter what your business size is, HoduCC is most affordable Contact Center Software for small businesses as well. HoduCC allows customer support teams to provide personal, productive phone... (read more) PH: +918866728362 |
16.) | MightyCall A premier yet affordable VoIP phone system, working from home—or anywhere—has never been easier than with MightyCall, a no-hardware, no-nonsense solution for SMB. PH: +1 (888) 256-8312 |
19.) | Vads VADS Omnichannel Solutions Omni Channel is a cross-channel business model and content strategy that companies use to improve their user experience. Omnichannel is an integrated way of thinking about people’s relationships with organisations. Rather than working in parallel, communication channels are designed to cooperate and build a coherent, evolving, cross-channel experience. Omni Channel supersedes multichannel and includes channels such as physical locations, FAQ webpages, social media, live web chats, mobile applications and telephone communication Companies that use omnichannel contend that a customer values the ability to be in contact with a company through multiple avenues at the same time. Benefits ... (read more) PH: 0217991445 |