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News : Northern Hires 40 Carillion Call Staff

#contactcenterworld, @pwc

Sheffield, UK, March 7, 2018 -- Forty Sheffield Carillion call centre jobs have been saved after staff were hired by train operating company Northern - in a deal which also safeguards the jobs of 200 cleaners.

The team, based on Broad Street West, supported Northern’s and Grand Central’s passenger operations.

Northern will set up its own in-house call centre, although a location has yet to be chosen, a spokesman said.

Carillion also had 200 people cleaning and maintaining Northern’s 477 stations. They will transfer to become permanent employees at ISS, which Northern has awarded an initial 12-month contract to.

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Carillion collapsed into liquidation in January with debts and a pension deficit. Its affairs are being managed by the Insolvency Service.

The Sheffield call centre employed 240. Sheffield telemarketing company Ant Marketing hired 20 staff in January and has been bidding to hire more ‘well-trained’ workers.

An Insolvency Service spokesman said the number of staff had fallen ‘as contracts have transitioned and with natural attrition’ to 110 today. The figure includes 10 moving to Grand Central and 30 to Northern.

David Brown, managing director, Northern, said: "Whilst the collapse of Carillion caused some short-term operational issues, I am pleased that we now have a strong outcome for Northern and those colleagues who have been supporting our operations.

"The collapse of Carillion was naturally very worrying for those impacted and so we’re pleased to be able to secure these roles supporting Northern’s customer service and facilities management operations. I’d like to thank those colleagues for their support and commitment during the last few weeks."

Northern and Grand Central are part of Arriva Trains UK.

#contactcenterworld, @pwc

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.thestar.co.uk


About PWC:
Company LogoAt PricewaterhouseCoopers, we measure our success by yours. Every day our more than 163,000 people in 151 countries go to work to help our clients succeed. From Dublin to Durban, from Minneapolis to Manila, our job is channelling knowledge and value through our lines of service and 22 industry-specialised practices.
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Today's Tip of the Day - Maintaining Customer Notes

Read today's tip or listen to it on podcast.

Published: Thursday, March 8, 2018

Printer Friendly Version Printer friendly version

2020 Buyers Guide Telecoms

 
1.) 
Cloud IT Services GmbH

Dialfire
Dialfire offers you a complete call center solution that is simple and intuitive to use and adapts to your needs. It's completely cloud-based, saving you the hassle of setting up a phone system and installing software. In addition to predictive dialing and call blending of inbound calls, you can create personalized campaigns through an intuitive and easy-to-use interface. Features include automated workflows and full control over the agent screen.

You can see the full list of features here:

2.) 
Cloudonix

Cloudonix
Cloudonix provides businesses with software development tools (APIs/SDKs) enabling contextual communications, using existing communications tools and workflows.
Connect your website or mobile APP directly to your call or contact center, keeping the context of who the caller is, why they are calling, and how they got to you as part of the call.

3.) 
Megacall

VOIP services
Stay in contact quickly and easily with your international offices through Megacall.

Megacall will fulfill all your telecommunication requirements and on top of that go the extra mile and surprise you with new possibilities for your business, speed to action your requests and keeping within your budget.

📞 Virtual Switchboard
🔌 SIP trunk
🔢 Virtual number
📠 Call Center Solutions
PH: +34 952 667 511

4.) 
NetSapiens

SNAPsolution
Our SNAPsolution – UC and Collaboration tools – can be quickly deployed so you can realize your ROI just as quick. netsapiens offers a comprehensive suite of unified communications (UC) & Contact Center (CC) feature-sets to service providers. Custom-built to provide our partners with unprecedented levels of flexibility, customization, and ease of use.

netsapiens allows you to control your margins in order to improve your ROI. As a provider of a facilities-based solution, you are able to personally choose your origination, termination, hardware costs, etc. to fit your budget. We also allow you to strategically price your product for a maximum return on your investment by charging on a conc...
(read more)
PH: 7608463385
 

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