News : Norwalk's HomeServe Receives PACE-SRO Accreditation
Norwalk, Conn., May 29, 2014 -- Norwalk-based HomeServe USA, a provider of home emergency repair service plans, announces it has received the SRO, or Self Regulatory Organization accreditation, from the Professional Association for Customer Engagement.
HomeServe was recognized at the association’s recent annual meeting in Hollywood, Fla. The SRO accreditation is an honor reserved for companies committed to the highest caliber of customer care, best practices and compliant behavior.
The PACE-SRO incorporates aspects of governmental regulations and consumer protection rules for contact centers. The goal of the PACE-SRO is to assure a positive contact center experience for consumers and provide an objective system that reinforces companies’ commitment to the highest standards and best practices in regulatory compliance.
To receive accreditation, HomeServe completed a three-step process that involved a lengthy self-assessment, evaluation by an independent auditor and then an application for accreditation, which is voted on by the PACE Board of Trustees. A company’s identity is withheld from the trustees to avoid biasing toward applicants and the recommendation is based on the detailed analysis from the independent auditor.
Posted by Veronica Silva Cusi, news correspondent
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About HomeServe USA:
Homeserve provides insured repair solutions and emergency services to the home. They work with a wide range of major business partners in the utilities, appliance manufacturing, retail and household insurance sectors to offer a total service of warranty marketing, repair and maintenance solutions right across the nation, Europe and worldwide.
About Pace Professional Association:
PACE is the only non-profit trade organization dedicated exclusively to the advancement of companies that use a multi-channel approach to engaging their customers, both business to business and business to consumer.
Published: Friday, May 30, 2014
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