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News : NovelVox Announces Epic Cheers and Hyperdrive Integration

#contactcenterworld, @novelvox

Roswell, GA, USA, Jan. 10, 2024 - NovelVox, a contact center solution provider, has recently expanded its healthcare integration library with two new modules - Epic Cheers and Hyperdrive. The integrations will enable healthcare providers to leverage the full potential of Epic's advanced functionalities while improving the experience for both healthcare agents and patients.

Healthcare is the primary segment for NovelVox. With products like Agent Accelerator and Epic CTI Connector, the company enables healthcare contact centers to unify patient data for a better service experience. Ready integration with disjointed backend systems, databases, and EMR/EHR apps, including Epic Hyperspace helps streamline the service operations and improves efficiency. With the new integrations, these products will now offer ready connectivity with Epic's on-cloud EMR software and healthcare CRM module Epic Cheers.

NovelVox's CEO Amit Gandhi quotes, "Epic, being the world's largest electronic medical record service provider, has always been a key highlight of our integration library. We started with Epic Hyperspace Integration, which enabled healthcare contact centers to seamlessly integrate the Epic module within a telephony environment for improved efficiency. Since Epic Cheers is now gaining traction and is in demand, we have now introduced our CTI Connector integration with Epic Cheers and Epic Hyperdrive. With the launch of two new Epic modules, we are pleased to announce that our integration library is expanding and ready to deliver superior service experiences."

#contactcenterworld, @novelvox

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prweb.com


About NovelVox:
Company LogoEstablished in 2008, NovelVox offers flexible Contact Center Unified Agent Desktops, Supervisor Desktops, Contact Center Wallboards, CTI Connectors, Agent Scripting Tools and other contact center applications for customers of all sizes, ranging from Enterprise Organizations to more dynamic customer-centric companies. These products support Cisco Finesse, Avaya and Genesys. NovelVox is a provider in the Contact Centre Desktop Agent space. It is accredited by Cisco as a Preferred Solution Provider. It has offices in India, UK, USA, KSA & UAE and it has clients in 80 plus countries. It provides industry-specific solutions in Healthcare, Government, Banking and Finance, Credit Unions, Retail & Telecom Contact Centers. NovelVox provides the Ready Integrations of your contact center application with all major CRM, ticketing software, bespoke applications, internal database or your legacy systems like Epic, Salesforce, Service Now, Microsoft Dynamics, Jack Henry, Symitar, Cerner, Zendesk, Tibco, Oracle, Citrix, Siebel, FIS, SAP, Fiserv etc. It offers exclusive agent desktop for Credit Unions. NovelVox’s Cisco Finesse Gadget Designer Studio is the only GUI based Cisco Gadget Designer tool that allows to create or edit agent desktop with a drag & drop designer Tool.
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Today's Tip of the Day - Promotions & Incentives

Read today's tip or listen to it on podcast.

Published: Wednesday, January 17, 2024

Printer Friendly Version Printer friendly version

2024 Buyers Guide Telecoms

 
1.) 
Cloudonix

Cloudonix’s smart voice calls enable frictionless experiences that drive better customer care and faster sales by merging voice and data into a complete service context. Cloudonix add Cloud capabilities to your existing on premise Call Center enabling your agents to work from anywhere in the world. Security, Privacy and more – rapidly deployed and cost effective without replacing your existing systems or retraining your team.

2.) 
PRILINK

Demarc Network Traffic Monitor
A lightweight Network Traffic Monitor that privides real-time traffic alerts and tracks all IP and SIP endpoints at Demarc. It analyzes mirrored SIP Trunk and Internet traffic in real-time and compiles Network Traffic Analytics (NTA) for all endpoints giving daily network traffic telemetry, most active endpoint summary, endpoint search table and more.

3.) 
Scopserv Integrated Services

ScopTEL IP PBX
The ScopTel IP PBX solution is a distributed software application
that can be installed on both virtual and physical servers, thus
offering a multitude of architectural designs from premise-based
servers to a centralized data center (DC) hosted WAN
environment. The application is distributed as an ISO which
includes the customized Linux operating system

4.) 
Televergence

Long Distance and Toll Free Specialists for Contact Centers
Televergence is a facilities based US Nationwide High volume/High Capacity Inbound and Outbound VoIP Carrier for Contact Centers. We specialize in termination (outbound) and origination (toll free and local DID) for the contact center. We have a technical staff that is up to date on the majority of platforms in use today, including asterisk and Vicci dial, as well as many of the currently in use software platforms.
Contact Centers generally see cost reduction and containment when using Televergence as their contact center telecom carrier. Televergence is the only active US VoIP carrier certified by the Women's Business Enterprise National Council (WBENC), which enables our services to qualify for meeting corporations Supplier Diversity Needs.
 

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