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News : NovelVox Appoints Sunil Vashist as the New Director-Product Management
Bethesda, MD, USA, Jan 16, 2019 -- NovelVox announces the joining of Sunil Vashist, as the director-product management of its global product operations. He joins NovelVox with more than 20 years of experience working with companies in the contact industry—including Cisco Systems and Avaya. Sunil’s recent work for the past eight years has been focussed on product management and has contributed a lot in the development of Contact Center and Unified Communication space.
Prior to joining NovelVox, Sunil was the Senior Product Manager—R&D for Team Engagement Solutions at Avaya. He has exposure in solution designing of Self Service, CTI, Inbound/Outbound contact routing, recording solutions, SOA based optimization tools, and CRM integrations. In the past, he has worked with Cisco systems developing Collaboration Suite of products. In the early stages of his career, Sunil worked as a Presales Specialist with Nortel Networks and Avaya Global Connect.
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He is known for leading from the front, with a calm, analytical and focussed approach to solving daily challenges and achieving key milestones and deliverables. Sunil believes in what NovelVox stands for and has the right leadership experience to bring in fresh ideas to the table to achieve sustained high growth in both revenues and profits.
Amit Gandhi, CEO of NovelVox stated, "We are delighted to have Sunil in our family and are looking forward to him to take charge of our fast-growing Contact Center business. His expertise in contact industry will enable us to bring in new products, and provide the edge in product development and product management." He further states, "We are excited and proud that the growth of NovelVox has enabled us to expand our young robust product team and bring in industry veterans like Sunil in our team—we look forward to his expertise and insights on bringing in new and advanced products and help us in enhancing and sustaining our overall growth."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Printing Telephone & Fax Numbers
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Established in 2008, NovelVox offers flexible Contact Center Unified Agent Desktops, Supervisor Desktops, Contact Center Wallboards, CTI Connectors, Agent Scripting Tools and other contact center applications for customers of all sizes, ranging from Enterprise Organizations to more dynamic customer-centric companies. These products support Cisco Finesse, Avaya and Genesys. NovelVox is a leader and pioneer in the Contact Centre Desktop Agent space. It is accredited by Cisco as a Preferred Solution Provider. It has offices in India, UK, USA, KSA & UAE and it has clients in 80 plus countries. It provides industry-specific solutions in Healthcare, Government, Banking and Finance, Credit Unions, Retail & Telecom Contact Centers. NovelVox provides the Ready Integrations of your contact center application with all major CRM, ticketing software, bespoke applications, internal database or your legacy systems like Epic, Salesforce, Service Now, Microsoft Dynamics, Jack Henry, Symitar, Cerner, Zendesk, Tibco, Oracle, Citrix, Siebel, FIS, SAP, Fiserv etc. It offers exclusive agent desktop for Credit Unions. NovelVox’s exclusive Cisco Finesse Gadget Designer Studio is the only GUI based Cisco Gadget Designer tool that allows to create or edit agent desktop with a drag & drop designer Tool.
Published: Thursday, January 17, 2019