Bethesda, MD, USA, Jan 15, 2020 -- NovelVox, a market provider in contact center solutions, launches Cisco CTI connector for Epic Hyperspace to enhance healthcare agent’s performance and patient experience. The CTI Connector is embedded in the Hyperspace, enabling the agent to view relevant caller details and handle calls more effectively.
NovelVox has been developing optimized agent desktop and wallboards for Cisco, Avaya, and Genesys contact centers. It creates industry-specific solutions to offer customer experience, and CTI connector for Epic is one such development of NovelVox in this league.
"The launch of NovelVox CTI Connector for Epic is another significant move of the company in creating excellent agent and customer experience in the healthcare sector that is one of the rapidly growing industries. Further strengthening our foundation in delivering industry-specific solutions and keeping up with the rising market expectations, we must create a compelling and personalized journey for both—patient and agent," states Amit Gandhi, CEO NovelVox. He adds, "So, with embedded CTI connector for Epic in place, agents will no longer require to scramble screens to copy-paste required patient information for appointments, nor will the patients be required to hold the call for long."
Posted by Veronica Silva Cusi, news correspondent
Established in 2008, NovelVox offers flexible Contact Center Unified Agent Desktops, Supervisor Desktops, Contact Center Wallboards, CTI Connectors, Agent Scripting Tools and other contact center applications for customers of all sizes, ranging from Enterprise Organizations to more dynamic customer-centric companies. These products support Cisco Finesse, Avaya and Genesys. NovelVox is a provider in the Contact Centre Desktop Agent space. It is accredited by Cisco as a Preferred Solution Provider. It has offices in India, UK, USA, KSA & UAE and it has clients in 80 plus countries. It provides industry-specific solutions in Healthcare, Government, Banking and Finance, Credit Unions, Retail & Telecom Contact Centers. NovelVox provides the Ready Integrations of your contact center application with all major CRM, ticketing software, bespoke applications, internal database or your legacy systems like Epic, Salesforce, Service Now, Microsoft Dynamics, Jack Henry, Symitar, Cerner, Zendesk, Tibco, Oracle, Citrix, Siebel, FIS, SAP, Fiserv etc. It offers exclusive agent desktop for Credit Unions. NovelVox’s Cisco Finesse Gadget Designer Studio is the only GUI based Cisco Gadget Designer tool that allows to create or edit agent desktop with a drag & drop designer Tool.
Published: Friday, January 17, 2020
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