Bethesda, MD, USA, May 11, 2020 -- NovelVox, a contact center solution provider, announces the launch of CX Infinity – the business messaging and customer engagement platform. CX Infinity, a turnkey multichannel solution that empowers agents to engage with customers over social, WhatsApp, SMS, or Email, leaving no space for wrong timing. Dedicatedly designed for Cisco Contact Centers, the interface fits within Finesse for agents to focus on conversations instead of struggling with any new workflow or individual channels. CX Infinity is a 360-degree solution that equips agents with seamless transition across channels but not the applications.
Amit Gandhi, CEO NovelVox and CX Infinity say, "With NovelVox’s commendable achievements in the contact center industry, we are here with CX Infinity to empower businesses with omnichannel customer support. According to research, 9 out of 10 customers who look forward to the omnichannel experience and seamless communication. So, be there for your customers, where and when it matters the most, to deliver the best possible experience. It will add the power of digital channels to your Cisco contact center over a single interface with our plethora of integration. It is a single box package with quick installation because we believe that no business will ever want the customers just to wait, miss the experience, and leave."
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Posted by Veronica Silva Cusi, news correspondent
About CX Infinity:
CX Infinity is the business messaging and customer engagement platform to connect with the customer at the right time over the right channel. It’s an integrated and optimized solution that speaks of trust and technology carried for 11 years with NovelVox in the contact center industry. With 98.7% of customer retention and over 70 3rd party integration, NovelVox has launched CX Infinity that offers infinite scalable and flexible solutions for instant customer support, sales, and marketing over a unified console allowing a switch between channels but not screen/applications.
Established in 2008, NovelVox offers flexible Contact Center Unified Agent Desktops, Supervisor Desktops, Contact Center Wallboards, CTI Connectors, Agent Scripting Tools and other contact center applications for customers of all sizes, ranging from Enterprise Organizations to more dynamic customer-centric companies. These products support Cisco Finesse, Avaya and Genesys. NovelVox is a provider in the Contact Centre Desktop Agent space. It is accredited by Cisco as a Preferred Solution Provider. It has offices in India, UK, USA, KSA & UAE and it has clients in 80 plus countries. It provides industry-specific solutions in Healthcare, Government, Banking and Finance, Credit Unions, Retail & Telecom Contact Centers. NovelVox provides the Ready Integrations of your contact center application with all major CRM, ticketing software, bespoke applications, internal database or your legacy systems like Epic, Salesforce, Service Now, Microsoft Dynamics, Jack Henry, Symitar, Cerner, Zendesk, Tibco, Oracle, Citrix, Siebel, FIS, SAP, Fiserv etc. It offers exclusive agent desktop for Credit Unions. NovelVox’s Cisco Finesse Gadget Designer Studio is the only GUI based Cisco Gadget Designer tool that allows to create or edit agent desktop with a drag & drop designer Tool.
Published: Tuesday, May 12, 2020
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We’re a specialist Contact Centre business and market leaders helping socially focused organisations deliver quality support to their clients and service users. We do this by providing 24/7 helplines, software solutions and consultancy services.
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