#contactcenterworld, @novelvox
Bethesda, MD, USA, May, 2022 -- In an information-centric industry, the success of businesses depends upon extracting accurate information and making informed decisions by leveraging smart technologies.
Aimed toward boosting agents’ performance and leveraging the latest technologies available in the market, NovelVox, a provider in creating contact center solutions, has launched intuitively-designed Wallboards and Agent Dashboards for Amazon Connect Contact Centers. The solution enables agents and supervisors to take proactive actions with real-time alerts and notifications over SMS and email regarding threshold KPIs.
With effective integration, it is possible to display real-time performance and contact center metrics on the wallboard from multiple data sources, keeping agents informed about their KPIs all the time. A visually appealing, engaging, and unified view of KPIs on the wallboard motivates agents to do more, and achieve organizational goals, efficiently and effectively.
NovelVox CEO, Amit Gandhi, quoted, "NovelVox has always strived to enhance the efficiency and effectiveness of contact centers and offer a world-class experience to customers by leveraging the technologies. With the launch of Wallboards and Agent Dashboards for Amazon Connect, our intent remains to motivate and engage agents to achieve more. Our interactive wallboard designs ensure that agents are always on track with their KPIs without getting bored by dull, plain, and boxy wallboard designs"
#contactcenterworld, @novelvox
Posted by Veronica Silva Cusi, news correspondent
Source: http://www.prweb.com
About NovelVox:Established in 2008, NovelVox offers flexible Contact Center Unified Agent Desktops, Supervisor Desktops, Contact Center Wallboards, CTI Connectors, Agent Scripting Tools and other contact center applications for customers of all sizes, ranging from Enterprise Organizations to more dynamic customer-centric companies. These products support Cisco Finesse, Avaya and Genesys.
NovelVox is a provider in the Contact Centre Desktop Agent space. It is accredited by Cisco as a Preferred Solution Provider. It has offices in India, UK, USA, KSA & UAE and it has clients in 80 plus countries. It provides industry-specific solutions in Healthcare, Government, Banking and Finance, Credit Unions, Retail & Telecom Contact Centers.
NovelVox provides the Ready Integrations of your contact center application with all major CRM, ticketing software, bespoke applications, internal database or your legacy systems like Epic, Salesforce, Service Now, Microsoft Dynamics, Jack Henry, Symitar, Cerner, Zendesk, Tibco, Oracle, Citrix, Siebel, FIS, SAP, Fiserv etc. It offers exclusive agent desktop for Credit Unions.
NovelVox’s Cisco Finesse Gadget Designer Studio is the only GUI based Cisco Gadget Designer tool that allows to create or edit agent desktop with a drag & drop designer Tool.
Published: Friday, May 27, 2022
I am checking out all the amazing and daily updated content on ContactCenterWorld.com and networking with professionals worldwide
Send To Friends Post On My Wall