Bethesda, MD, USA, June, 2022 -- NovelVox, a market provider in the contact center industry has recently launched new, improved omnichannel connectors for the Genesys Contact Centers. This is another exciting offering from the company for the Genesys Contact centers to meet the integration gaps and improve agent and customer experience.
NovelVox’s Smart CTI Connectors have been assisting contact centers to unify the telephony and CRM applications, enabling agents to handle calls without switching screens. With Omnichannel capabilities, NovelVox’s Smart CTI Connectors will now support integration with Email and Chat channels. Agents will now be able to read emails, respond to chats, and even handle social interactions - all within the CRM application.
NovelVox’s CEO Amit Gandhi quotes " With Omnichannel connectors, we would now be able to fill the multi-channel gaps for Genesys contact centers. Leveraging our integration expertise, the connectors will now support the email, chat, and other relevant features as available in the Genesys omnichannel workspace. We are extremely delighted to announce this enhancement and look forward to building a more advanced, tech-driven solution stack with every release".
Posted by Veronica Silva Cusi, news correspondent
Established in 2008, NovelVox offers flexible Contact Center Unified Agent Desktops, Supervisor Desktops, Contact Center Wallboards, CTI Connectors, Agent Scripting Tools and other contact center applications for customers of all sizes, ranging from Enterprise Organizations to more dynamic customer-centric companies. These products support Cisco Finesse, Avaya and Genesys. NovelVox is a provider in the Contact Centre Desktop Agent space. It is accredited by Cisco as a Preferred Solution Provider. It has offices in India, UK, USA, KSA & UAE and it has clients in 80 plus countries. It provides industry-specific solutions in Healthcare, Government, Banking and Finance, Credit Unions, Retail & Telecom Contact Centers. NovelVox provides the Ready Integrations of your contact center application with all major CRM, ticketing software, bespoke applications, internal database or your legacy systems like Epic, Salesforce, Service Now, Microsoft Dynamics, Jack Henry, Symitar, Cerner, Zendesk, Tibco, Oracle, Citrix, Siebel, FIS, SAP, Fiserv etc. It offers exclusive agent desktop for Credit Unions. NovelVox’s Cisco Finesse Gadget Designer Studio is the only GUI based Cisco Gadget Designer tool that allows to create or edit agent desktop with a drag & drop designer Tool.
Published: Tuesday, June 28, 2022
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